Purpose:

To drive the reliability, availability, scalability, and operational resilience of critical technology services by applying advanced software engineering, automation, observability, and reliability engineering practices. 

Main Duties and Responsibilities: 

• Define and implement advanced reliability engineering practices across critical technology services. 

• Establish and monitor Service Level Indicators (SLIs), Service Level Objectives (SLOs), and reliability targets. 

• Design automation to reduce manual operational activities and improve system resilience. 

• Develop and enhance monitoring, observability, alerting, and incident detection capabilities. 

• Lead technical analysis and resolution of complex production incidents. 

• Conduct root-cause analysis and drive permanent corrective and preventive actions. 

• Design solutions to improve system availability, scalability, capacity, and disaster resilience. 

• Identify reliability risks and recommend architectural and engineering improvements. 

• Drive performance engineering and capacity planning for critical services. 

• Provide advanced technical guidance and mentorship on SRE practices. 

• Promote automation and engineering approaches that reduce operational toil and improve service reliability. 

Requirements

QUALIFICATIONS & REQUIREMENTS

• Bachelor’s degree in Computer Science, Software Engineering, IT, or a related field.
• 5+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, or related roles.
• Strong experience in cloud platforms, Kubernetes, and production environments.
• Strong knowledge of monitoring, observability, alerting, SLIs, SLOs, and reliability metrics.
• Hands-on experience with automation, scripting, CI/CD, and Infrastructure as Code (Terraform).
• Proven experience in complex incident management, troubleshooting, and Root Cause Analysis (RCA).
• Strong understanding of high availability, scalability, performance engineering, capacity planning, and disaster recovery.
• Experience driving reliability improvements and reducing operational toil through automation.
• Strong analytical, problem-solving, and technical leadership skills.
• Experience in Banking, FinTech, or Payment environments is preferred.