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The Practice Manager I works under the direction of the Administrator and is responsible for the day-to-day operational leadership of a the Neurology, Rheumatology & Bone Health provider practices. This role provides hands-on leadership to ensure efficient clinic operations, effective staffing and scheduling, consistent patient flow, and reliable execution of standardized workflows and policies.

The Practice Manager I partners closely with providers, clinical leadership, Business Operations Coordinators, and front-line staff to support high-quality, cost-effective patient care while promoting employee engagement, patient satisfaction, operational consistency, and financial stewardship. This role may oversee a single location and/or satellite clinics supporting approximately 1–15 providers.

Preferred Requirements
• Associate degree in Healthcare Administration, Business Administration, Nursing, or related field preferred; equivalent combination of education and relevant healthcare operations experience will be considered.
• Minimum of 2 years of healthcare, physician practice, or ambulatory operations experience preferred.
• Prior supervisory, lead, or coordinator experience preferred.
• Experience with physician practice operations, staffing coordination, scheduling, and customer service preferred.

Knowledge, Skills, and Abilities
• Knowledge of ambulatory clinic operations and physician practice workflows.
• Ability to lead day-to-day operations in a fast-paced healthcare environment.
• Strong interpersonal, organizational, communication, and problem-solving skills.
• Ability to analyze operational data and support performance improvement initiatives.
• Demonstrated ability to build collaborative working relationships with providers, staff, and leadership.
• Proficiency with electronic medical records and healthcare information systems.

Operational Leadership

• Oversees daily operations of a single practice site or smaller scope ambulatory operation to ensure efficient and consistent workflows.
• Ensures appropriate staffing, scheduling, and patient flow coverage to support operational needs and patient access goals.
• Implements and maintains standardized operational workflows, policies, and procedures in alignment with organizational expectations.
• Addresses operational issues, patient concerns, and staff concerns in a timely and professional manner.
• Collaborates with providers, clinical staff, and business office staff to support effective clinic operations and patient care delivery.
• Monitors operational performance indicators including patient access, throughput, staffing efficiency, and service standards.
• Assists with implementation of organizational initiatives, process improvements, and operational changes within the practice.

Human Resource Management

• Supervises Business Operations Coordinators and front-line staff within the practice.
• Participates in recruitment, onboarding, orientation, and retention efforts for administrative and clinical support staff.
• Provides day-to-day leadership, coaching, mentoring, and performance feedback to staff.
• Supports employee engagement and fosters a positive, collaborative work environment aligned with Holland Hospital values and the 4Cs standards.
• Assists with employee performance management processes including evaluations, corrective action, and development planning.
• Ensures compliance with organizational policies, employment practices, and regulatory requirements.

Financial and Business Operations

• Tracks and monitors operational, financial, and productivity metrics to support practice performance.
• Assists in development and management of departmental budgets and expense monitoring.
• Supports revenue cycle processes including scheduling workflows, registration accuracy, charge capture, and related front-end business functions.
• Identifies opportunities for operational efficiencies and cost improvement initiatives.
• Maintains accountability for responsible resource utilization and operational stewardship.

Quality, Compliance, and Patient Experience

• Supports compliance with regulatory, accreditation, and organizational standards.
• Assists with implementation and monitoring of policies, procedures, and quality improvement initiatives.
• Promotes a patient-centered environment focused on service excellence, safety, and quality outcomes.
• Responds to patient feedback and collaborates with leadership to improve patient satisfaction and experience.
• Supports staff education and operational readiness for audits, surveys, and practice compliance activities.

Holland Hospital is an Equal Opportunity Employer, please see our EEO policy