Job Description

YOUR ROLE AS A Executive, Desktop Support: ● Support daily operational. ● Elevate incident ticket and trigger the management escalation within stated guidelines. ● Ensuring assigned task is effectively executed in timely manner. ● Liaising and partnering with other support team (internal team) to ensure seamless integration of IT service support and operation. WHAT YOU WILL CHAMPION: ● Make sure smooth running of daily operation. ● Provide IT operational support and guidance to user. ● Work in compliance with company policies and standard operation procedures. ● Manage equipment store and make sure equipment are properly arranged. ● Execute deployment and setup of equipment. ● Undertake to provide resolutions and/or workaround solutions to desktop operational requests in a timely manner. ● Make sure ticket assigned are follow up and service/problem resolved within SLA. ● Ensure all asset delivered are properly record in the Good Acceptance Form and submit to Senior Desktop Support Executive. ● Responsible on tools are in good condition. ● Ensure improvement plan are fully execute. ● Require travel and relocate to other place to full fill the company operational need.