À propos de ce poste Executive - Business Channels (Operations & Customer Service) chez Hong Leong Bank
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Functional (job responsibilities)
Operations
- Function as the back-up CSOM as and when required and carry out all responsibilities applicable to the CSOM role.
- Execute the comprehensive roles and responsibilities, including supervisory functions, of Savings/Fixed Deposit/Current Account officer.
- Execute the comprehensive roles and responsibilities, including supervisory functions, of Remittance Officer/ GL Officer /Chief Cashier/ SDB Officer / After Sales Service Officer / Inventory management.
- Execute the SST custodian duties as and when required including weekends/public holidays.
- Maintain and exercise control over assigned keys and combination including updating of registers.
- As Chief Cashier, accountable for overall branch cash holding and end of day cash balancing.
- Override/authorize over the counter transactions based on limits assigned by the Bank.
- Perform a range of account reviews including but not limited to EDD, ODD, TDD, CDD etc.
- Perform checking of assigned reports for review and error identification.
- Execute branch RCSA based on monthly modules rolled out as a component of operational risk management.
- Extend thorough support and assistance to BM/CSOM during On-site/Thematic audits, FCC, BORM and other reviews.
- Process transactions for the branch as and when required in a timely and accurate manner.
- Comply with Bank’s internal SOPs as well as statutory & regulatory compliance.
Sales & Service
- Participate in sales activities (including weekends) to conduct road shows, open houses, product promotion events and account opening.
- Fulfill cross-selling targets for specific products and ensure KRA is met. To this end, follow up on leads provided to the branch for cross selling purposes.
- Provide superior service to branch customers to ensure satisfactory CSAT and Mystery Shopping score. Perform the Service Champion/Navigator role as applicable.
- Migrate counter transactions and assist customers to sign-up for HL Connect/ HL Connect First / HL Mobile App.
Other Responsibilities
- Comply with the Bank’s Code of Conduct & Ethics
- Support and assist branch housekeeping activities.
- Perform First Aiders functions as part of OSH expectation.
Managerial (team/group responsibilities)
- Supervise clerical staff where applicable.
- Support a conducive working environment among team members.
Organizational (organizational responsibilities)
- Provide support to the Branch Manager/Customer Service and Operations Manager in meeting customer service expectations, cross-selling (for products applicable), and ensuring operational control and compliance in accordance with the Bank’s requirement.
Education/Qualification
- Degree/Diploma Holder from recognized Universities/Colleges
Experience
- Related working experience in Financial Institution or related field
- Possess Customer interaction / cash handling / transaction processing / sales experience
Special Skills
- Basic banking knowledge
- High level of integrity and accountability
- Sales skills are a plus
- Excellent service mindset and communication skills
- Professional appearance and courtesy
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
