Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Lake Arrowhead Resort and Spa is nestled high atop the majestic San Bernardino Mountains at an elevation of 5,174’. This Resort is surrounded by an ocean of Ponderosa Pines and gives guests exclusive access to Lake Arrowhead, a reservoir with a surface area of 780 acres. Lake Arrowhead is the perfect location for outdoor adventure enthusiasts and offers a variety of summertime and wintertime activities including hiking, mountain biking, fishing, kayaking, water skiing, snowboarding, snowshoeing, ziplining, and more. The resort includes a Bar & Restaurant, Spa & Wellness Center, Outdoor Pool & Lake Beach as well as over 23,000 sq. ft of meeting and events space.

What you will have an opportunity to do:

Position Summary

Spa of the Pines is seeking a skilled, passionate, and guest-focused Esthetician to deliver exceptional skincare and beauty services in a serene resort environment. The ideal candidate is dedicated to helping guests look and feel their best through personalized facials, waxing services, and makeup applications while creating memorable spa experiences that inspire relaxation, confidence, and wellness.

As a valued member of our spa team, you will play an important role in enhancing the guest experience by providing expert skincare recommendations, promoting wellness, and delivering outstanding service that exceeds expectations.

Essential Functions

Deliver Exceptional Spa Services

• Perform professional facials, skincare treatments, makeup applications, and waxing services in accordance with Spa of the Pines standards and protocols.
• Conduct thorough guest consultations to assess skincare concerns, treatment goals, contraindications, and product recommendations.
• Customize treatments to meet the unique needs and preferences of each guest.
• Educate guests on skincare regimens and the benefits of maintaining healthy skin.

Create Memorable Guest Experiences

• Provide personalized, friendly, and professional service throughout the guest journey.
• Ensure guests feel welcomed, comfortable, and valued from consultation through treatment completion.
• Build lasting relationships that encourage guest loyalty and repeat visits.
• Respond promptly and professionally to guest questions and concerns.

Promote Wellness and Retail Success

• Recommend retail products and home-care regimens that support guest skincare goals.
• Educate guests on additional spa services that may enhance their overall wellness experience.
• Assist in building and maintaining a loyal clientele through exceptional service and client engagement.

Maintain Professional and Operational Standards

• Ensure treatment rooms, equipment, and work areas are clean, sanitized, and maintained according to spa standards and health regulations.
• Maintain accurate guest records and service documentation.
• Adhere to all spa policies, safety procedures, and sanitation requirements.
• Maintain current licensure, certifications, and any required professional insurance.
• Begin and conclude all appointments on time while maintaining the highest service standards.

Why Join Spa of the Pines?

Nestled in the beautiful surroundings of Lake Arrowhead Resort & Spa, Spa of the Pines offers a unique opportunity to build a rewarding career while helping guests relax, rejuvenate, and feel their best. Join a team that values professionalism, wellness, and exceptional guest service while working in a stunning resort setting.

If you are passionate about skincare, wellness, and creating unforgettable guest experiences, we invite you to apply and become part of our Spa of the Pines family

What are we looking for?

Qualifications

• Current California Esthetician License required.
• Previous experience in a luxury spa, resort, wellness center, or salon preferred.
• Knowledge of skincare products, treatments, ingredient benefits, and industry trends.
• Experience performing facials, waxing services, and makeup applications.
• Strong communication and interpersonal skills.
• Ability to provide personalized skincare recommendations and retail guidance.
• Flexible schedule, including weekends and holidays.

Desired Skills & Attributes

• Passion for skincare, beauty, and wellness.
• Exceptional customer service and hospitality skills.
• Professional appearance and demeanor.
• Strong sales and client retention abilities.
• Excellent time management and organizational skills.
• Ability to work independently and as part of a collaborative team.
• Positive attitude and commitment to excellence.

Compensation:

$16.90

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$16.90

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.