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Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Position Management Ops Senior Analyst is part of the ES Data Operations team and serves as a trusted partner to the business. This role is critical to maintaining data integrity across Salesforce's global workforce and requires someone who is highly detail-oriented, comfortable handling sensitive and confidential data, and experienced in Workday HCM. The ideal candidate brings deep operational expertise and thrives in a fast-paced, global environment.

Responsibilities:

* Serve as SME for the Position Management Ops team; own end-to-end processing of high-volume Workday EIBs
* Review and analyze position management data audits; drive actionable outcomes for Headcount Managers and stakeholders
* Verify and maintain position attributes in Workday; create/edit position restrictions per case request
* Provide functional and technical leadership in support of Workday position management strategies
* Maintain master data values in Workday (Job Profile, Job Family, Job Group, Roles, Custom Organization Types, Positions, and Locations) where required
* Own data integrity of all employee change transactions through the peer review/audit process
* Ensure compliance with SOX audit requirements — completing work accurately and on time
* Support standard and ad hoc reports, dashboards, scorecards, and metrics for the team
* Maintain and improve the centralized knowledge base (SOPs); proactively close knowledge gaps
* Identify and lead opportunities to automate repetitive, high-volume tasks using AI tools, Workday automation capabilities, or emerging HR tech solutions
* Resolve Tier 2 queries via the customer service portal with a high-quality employee experience
* Partner with HR Technology and ES Operations teams to pilot and scale AI-driven process improvements
* Collaborate cross-functionally with stakeholders and support teams to resolve issues effectively
* Participate in UAT for system upgrades and new feature rollouts
* Support global initiatives including M&A, G4G, Geo Expansions, and other project rollouts
* Champion a culture of continuous improvement — staying current on AI/automation trends relevant to HR operations and sharing learnings with the broader team

Required skills/experience:

* 3+ years of experience as a Workday HCM Analyst with hands-on expertise in the position management staffing model (required)
* Experience with Workday integration types, including EIB; familiarity with Workday Adaptive is a plus
* Strong understanding of data integrity and data privacy requirements
* Proven ability to diagnose problems using data and lead resolution efforts
* Demonstrated curiosity and working knowledge of AI tools, automation platforms, or intelligent workflows (plus)
* Excellent verbal and written communication skills — concise, articulate, and confident at all levels
* Results-oriented with strong problem-solving skills and a passion for process improvement and continuous learning
* Ability to manage competing priorities in a high-paced environment with tight deadlines
* Exceptional time management, organizational, and follow-up skills
* Committed to confidentiality and discretion across all job responsibilities
* Collaborative team player with strong customer service orientation

Core Competencies:

* Problem Solving: Uses logical reasoning to identify effective, practical solutions without adding complexity
* Communication: Communicates clearly and confidently; comfortable presenting data at all levels of management
* Priority Setting: Manages multiple projects and tasks effectively in a fast-paced environment
* Customer Focus: Works cross-functionally with a strong focus on the employee experience
* Detail Oriented: Ensures data accuracy and system integrity at all times
* Trust: Handles highly sensitive and confidential data w

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.