Operations Training Instructor is responsible for the design, development, implementation, and maintenance of power system training programs supporting ERCOT System Operations. Maintains familiarity with current ERCOT systems, protocols, operating guides, and procedures, and applies operational knowledge to the development of training.  Supports the development of training programs, documenting the basis of training, and utilizing multimedia in the presentation of course materials. Support or conduct simulation training and development and provide classroom training for ERCOT System Operators and Market Participants as needed.

JOB DUTIES

Operations Training Instructor

• Develops, designs, and maintains Continuing Education Hours for simulator, classroom, and on-the-job-training
• Develops and delivers classroom training
• Design, develop, and maintain scenarios for use in simulator training
• Provides training for staff on processes, operating and market systems, programs, and developments
• Employs systematic methodologies in the creation and delivery of classroom, simulator, and on-the-job-training materials
• Develops and maintains ERCOT System Operating Training Procedures to support the department and ensure compliance with NERC Reliability Standards, Protocols and ERCOT Guides
• Prepares progress reports for management
• Performs the duties of an ERCOT System Operator as required
• Responsible for the analysis, design, development, implementation, and maintenance of training and seminars as well as the educational and training materials used to support system goals and operational objectives

Operations Training Instructor Senior (above plus)

• Serves as Subject Matter Expert for the team or department
• Fosters and leverages strong working relationships with other internal departments
• Lends professional expertise to guide projects and help teammates assigned by manager
• Acts as mentor and advisor to less experienced personnel
• Demonstrates skills as an expert user of grid applications, market applications, simulator, and other training tools
• Pursues innovations in technology and methods of presentation to continuously upgrade and advance the training program
• Contributes to the analysis, design, and development of new training material to be used in the classroom, simulation, seminars, or on-the-job training to support operational goals and objectives
• Implements, executes, and maintains existing training material used in the classroom, simulation, seminars, and on-the-job training to support operational goals and objectives
• Develops, designs, and maintains NERC Continuing Education Hours for simulator, classroom, seminars, or on-the-job training
• Periodically responsible, as scheduled by the Manager of Operations Training, for the coordination, design, development, implementation, and maintenance of individual training cycles including:
  o The quality and content of material in the cycle
  o The coordination of SMEs and Training Specialists used in executing the training cycle
  o The incorporation of both classroom and OTS material
  o The support of NERC Continuing Education criteria and NERC compliance documentation as required
• Prepares reports for management as requested
• Performs other duties as assigned

CERTIFICATIONS

• NERC Certification preferred and MUST be obtained within 1 year of start date
• ERCOT Certification preferred and MUST be obtained within 1 year of start date

REQUIRED EXPERIENCE

• Level 2: Requires minimum 1 year job related work experience in excess of degree requirements with a minimum of 1 year experience with Learning Management Systems, Proficient with Microsoft Office suite and Microsoft SharePoint
• Senior Level: Requires minimum 5 years job related work experience in excess of degree requirements

Salary and level will be based on overall experience as determined by ERCOT.

PREFERRED EXPERIENCE

• Experience with Energy Management System (EMS) / Market Management System (MMS).  May design and develop training for System Operators on EMS/MMS changes and upgrades
• Experience in system operations, systems operations support, or EMS/grid application development and support
• Experience in the ERCOT market
• Experience with Dispatch Transmission Simulator – DTS
• Knowledge of Quality Training Systems (QTS) and/or Quality Training Database (QTD)
• Become a subject matter expert on at least one operations desk position
• Experience utilizing AI for coursework

EDUCATION

• Bachelor's Degree: Education, Learning & Development, Engineering, Information Technology, Business Administration, or related discipline (Required)
• or a combination of education and experience that provides equivalent knowledge to a major in such fields is required

WORK LOCATION – Taylor, TX:

• Employees will be required to be on-site in Taylor, TX at minimum 2 days per week, or more, as needed based on the business needs as determined by management (Will be onsite more than 2 days a week during training cycles)
• Remote work is required to be performed from your Texas residence 
• Employees may opt to work on-site more than required or 100% of the time

The foregoing description reflects the minimum qualifications and the essential functions of the position that must be performed proficiently with or without reasonable accommodation for individuals with disabilities.  It is not an exhaustive list of the duties expected to be performed, and management may, at its discretion, revise or require that other or different tasks be performed as assigned.  This job description is not intended to create a contract of employment with ERCOT.  Both ERCOT and the employee may exercise their employment-at-will rights at any time. #LI-Hybrid, #LI-MH1

ERCOT is firmly committed to equal employment for all qualified persons without regard to race, sex, medical condition, religion, age, creed, national origin, citizenship status, marital status, sexual orientation, physical or mental disability, ancestry, veteran status, genetic information or any other protected category under federal, state or local law.

Expected Salary Range: