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GENERAL FUNCTION:

Provide support to Equipment Finance customers and the Line of Business by working closely with Commercial Operations, Bancorp Relationship Managers and Corporate Officers of primarily large privately and publicly held companies and Syndication partners. As a Lease Administration Specialist, you are the primary contact for the Line of Business (LOB) to provide timely resolution for payment application and collateral (vehicle titles, UCCs) inquiries on complex Equipment Finance transactions after the account is boarded onto the servicing system.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Be familiar with Equipment Finance loan and lease structures such as finance leases, operating leases, synthetic leases, Municipal leases, conditional sales, and the implications related to each transaction.
• Be familiar and adhere to Federal Lending Regulations as it relates to Equipment Finance.
• Read, analyze and interpret Equipment Finance loan and lease documents, including documents prepared internally, by outside counsel and external sources and how they relate to the servicing system to resolve client inquiries and/or internal boarding issues.
• Provide customer service to internal and external clients and assist with lien perfection on equipment.
• Strong reconciliation skills are required.

Customer Service:

• Establish, foster and maintain strong working relationships with the Commercial Bank (portfolio managers, underwriters, credit officers, senior bankers, relationship managers, operations) to improve the overall customer experience specific to Equipment Finance loan/lease servicing.
• Take ownership and deliver timely resolution to incoming client and LOB requests received via email, direct dial and/or the 800-Customer Line.
• Have the ability to promptly analyze communication from the LOB and/or client and provide accurate and professional resolution based on knowledge of the relationship, documentation and servicing system.
• Encourage clients to sign up for Equipment Finance online payment services.

Administration:

• Promptly and accurately execute payment applications. This includes the ability to reconcile incoming wires, ACHs and direct deposits to the servicing system, execute credit/debit entries and maintain a report of incoming payments received.
• Reconcile the Equipment Finance cash account on a daily basis to resolve outstanding items per the department procedures.
• Ability to reconcile and resolve complex cash application issues with Portfolio Analysts, clients or third party servicers.
• Knowledge of loan transactions and how to calculate complex interest accruals based on loan type.
• Ability to recognize a potential credit issue for escalation to the Team Lead, Relationship Manager, Special Asset Officer and/or the Credit Officer.
• Process Audit Confirmations per department procedures.
• Provide manual billing via Microsoft Excel or Access as necessary for your assigned portfolio.
• Provide support to the Title Specialists for vehicle titles and registration, UCC processing and file maintenance.
• Provide support for Syndication payments which includes execution of the wire to the investor, reconciliation of the monthly payments to general ledger and maintaining monthly reporting for new and closed accounts.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• 2 plus years related work experience in Equipment Finance or Commercial Banking.
• Knowledge of UCC and Titles.
• Proficient with Microsoft Office products, including Word, Excel, & Access.
• InfoLease experience or comparable servicing system preferred.
• Bachelor's degree in business, accounting, finance or similar field required.
• Strong Customer Service Orientation.
• Excellent analytical ability.
• Excellent reconciliation ability.

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. 

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.