Position Overview

United Health Services (UHS) is seeking an experienced Epic Provider Principal Trainer to lead the development, delivery, and evaluation of Epic training programs for physicians, advanced practice providers, and other end users. The Principal Trainer serves as the subject matter expert for assigned Epic applications, ensuring training materials, curricula, and environments effectively support organizational goals and Epic best practices.

The Epic Provider Principal Trainer is responsible for developing and maintaining course curriculum and supporting training materials. The Principal Trainer work closely with application analysts to ensure training materials and associated tools are in sync with the specific application and training environment. The Principal Trainer will facilitate and lead training throughout the organization to ensure end users can effectively and efficiently use the system. The Principal Trainer will partner with department managers, credentialed trainers, and super users to transition new hires/transfers to the appropriate 2nd level workflow training and support program.

Primary Department, Division, or Unit:

Epic Training, UHS Information Technology

Primary Work Shift:

Day

Regular Scheduled Weekly Hours:

40

Compensation Range:

$33.63 - $50.45 per hour, depending on experience

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The Epic Provider Principal Trainer is responsible for designing, developing, maintaining, and delivering training programs related to Epic applications. This role partners closely with operational leaders, system analysts, and project teams to ensure end users receive effective, workflow-based education that supports successful adoption of new functionality, upgrades, and system enhancements. The Principal Trainer also maintains training environments, develops e-learning solutions, monitors training effectiveness, and provides ongoing support to end users and credentialed trainers.

Job Responsibilities

• Analyze and interpret clinical and operational workflows, processes, and terminology to develop effective, educationally sound training materials.
• Design, develop, and maintain instructor-led, virtual, and e-learning training content for Epic applications.
• Review new application enhancements, upgrades, and releases, creating educational materials and training plans to support end-user adoption.
• Support and maintain Epic training environments, curricula, learning management content, and training documentation.
• Build, test, troubleshoot, and maintain Epic training environments to ensure accuracy and functionality.
• Ensure all training materials and classroom instruction comply with organizational policies, procedures, and Epic standards.
• Deliver training programs for new hires, providers, clinicians, and end users across multiple care settings.
• Educate and mentor credentialed trainers and analysts who support workflow-specific training initiatives.
• Monitor trainer performance, curriculum adherence, workflow knowledge, and overall Epic proficiency.
• Lead training efforts associated with software upgrades, optimization projects, and new Epic functionality implementations.
• Collaborate closely with Epic analysts and operational stakeholders to develop role-based training plans and communication strategies.
• Participate in application testing, workflow validation, and readiness activities prior to production deployments.
• Provide hands-on support, guidance, and troubleshooting assistance to end users while documenting issues and opportunities for improvement.
• Evaluate training effectiveness through feedback, assessments, and performance metrics, implementing improvements as needed.
• Maintain a strong customer service focus and respond promptly to training and support needs.
• Foster collaboration across teams and departments, demonstrating a commitment to organizational goals and shared success.

Position Requirements

• Bachelor's Degree in Computer Science, Information Technology, Education or related healthcare field is required.
• In lieu of a Bachelor’s degree, three to five (3-5) years in a training role, preferably in health care.
• Must be able to write and edit curriculum for all roles that require training and create job aids and other training materials.
• Strong organization skills with the ability to meet deadlines and attend numerous meetings.
• Must be able to lead classroom training and be able to present the material clearly and with confidence.
• Must be able to lead the credentialing process for identified staff.
• Self-motivated with the ability to learn new concepts and job requirements quickly as well as handle frequent change.
• Achieve Epic certification within 90 days of completion of assigned Epic training.

Preferred:

• Current Epic certification(s)

• Minimum of two to four (2-4) years Epic experience preferred.
• Experience in adult education/training in the healthcare industry or related field strongly preferred.

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Why You’ll Love Working at UHS

At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.

A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

​Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.

​Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.

​A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.

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About United Health Services

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers. 

At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!

 

United Health Services is an Equal Opportunity Employer.