Job Summary

Responsible for responding to requests from users for new or modified systems. As a critical liaison between clinical and business operations, this role is responsible for configuring, maintaining, and optimizing Epic applications to improve patient care, streamline workflows, and ensure regulatory compliance. Consults with users to identify current operating procedures for single departmental changes, define system requirements, and determine programming and/or application functional requirements. Recommends and approves technical and procedural designs for new or revised applications, including system specifications and programming guidelines. Creates documentation to describe application changes for program development and corrections. Team members in this position are skilled, effective, and self-sufficient in working within a diverse technology portfolio, and regularly provide guidance and training to less experienced Epic Analysts.

Essential Functions

• Responsible for the planning, design, testing, implementation, support and analysis of Epic applications.
• Recommends technical and procedural designs for new or revised applications, including system specifications and programming guidelines.
• Consults with users to identify current operating procedures for departmental changes, defines system requirements, identifies programming and output needs and develops designs to meet these needs. Also documents program development, logic, coding and corrections.
• Takes ownership of resolution for product and/or implementation issues.
• Participates in risk assessment, and assists in root cause analysis.
• Provides mentorship to less senior team members, and is accountable as a role model for customer service excellence.
• Provides forward-thinking technical leadership for application systems, and utilizing an understanding of both the current and future states of the technology is able define and articulate pros, cons and recommendations to senior leadership.
• Participates in Epic upgrades, build activities, and change control processes.
• Actively drives growth and development in area of specialty by attaining and maintaining Epic certifications and/or accreditations.  Ensures strict compliance with the system‑wide Competency & Qualification Requirements Policy.. 

Qualifications

Required

• Bachelor's Degree or equivalent
• At least 5 years of relevant experience in a related field
• Epic Ambulatory and/or Healthy Planet certification completed within 270 days of hire

Preferred

• Master's Degree or equivalent
• Epic Ambulatory and/or Healthy Planet certification completed upon hire
• Relevant experience planning, design, testing, implementation, support and analysis of programs and software
• Experience in systems development lifecycle, including requirements gathering and design
• Participant in multiple phases of an integrated system implementation

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

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CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.