St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

JOB DUTIES AND RESPONSIBILITIES:

• Provides basic maintenance, support and development to assigned applications

• Resolves and/or facilitates resolution of basic reported application issues. Escalates more complex issues as appropriate

• Tests and maintains application and integrated test scripts

• Adheres to organization standards for system configuration and change control

• Develops, supports, and maintains KB documentation

• Informs leadership of new release features/functionality and changes/revisions that will impact operations

• Familiar with process improvement, demand management, and project management methodologies

• Maintains current knowledge of technology by attending appropriate continuing education training/seminars and reading related periodicals

• Collaborates and work with wide range of internal and external contacts, vendors, and stakeholders on behalf of SLUHN

• Works with Instructional Designers to develop and maintain application specific training curriculum and materials

PHYSICAL AND SENSORY DEMANDS:

Sitting for up to 7 hours per day, 4 hours at a time; standing for up to 7 hours per day, 4 hours at a time; walking for up to 2 hours a day, 1 hour at a time.  Requires crouching, kneeling, and lifting of objects weighing up to 60 pounds, pushing objects weighing up to 80 pounds.  Requires hand and finger dexterity to perform repairs of small equipment and to use computer equipment.  Seeing as it relates to general, near, color, and peripheral vision.  Hearing as it relates to normal and telephone conversations.

EDUCATION:

Associate or bachelor’s degree in computer science, Information Systems, Business Administration, Healthcare Administration or equivalent work experience is preferred.  Epic Proficiency and/or certification is preferred. Must obtain Epic certification within one year or less of employment 

TRAINING AND EXPERIENCE:

0 – 2 years of general computer experience is required. 0 – 2 years of healthcare experience is preferred. 0 – 2 years of Ancillary, Clinical, Patient Access, or Revenue Cycle experience is preferred. Epic Application experience is required. MS Office experience is required. Hospital knowledge/experience based on requirements of hiring team.

Please complete your application using your full legal name and current home address.  Be sure to include employment history for the past seven (7) years, including your present employer.  Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable.  It is highly recommended that you create a profile at the conclusion of submitting your first application.  Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer.