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MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High school diploma AND five (5) years of professional experience in healthcare information technology, Epic applications, clinical informatics, healthcare operations, product implementation, project coordination, or relatable IT experience

OR

2. Bachelor's degree in Healthcare Administration, Information Systems, Computer Science, Clinical Informatics, Nursing Informatics, Business Administration, or related field AND three (3) years of experience in healthcare information technology, Epic applications, clinical informatics, healthcare operations, product implementation, project coordination, or relatable IT experience.

3. Internal employees must meet all mandatory competencies in current position to qualify for promotion within IT.

To be completed as established by department: (Administered at Department level)

This position may require additional certification in support of the responsibilities of the position, which will be provided by WVUHS Information Technology.  

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Current Epic certification(s) in one or more Epic applications.

EXPERIENCE:

1. Experience coordinating or supporting healthcare technology or Epic implementations involving multiple stakeholders and departments.

2. Experience coordinating healthcare technology implementations involving multiple stakeholders and departments.

3. Experience gathering business, operational, or clinical requirements and translating them into implementation plans.

4. Experience supporting adoption, training, change-management, or operational readiness activities.

5. Experience participating in governance, compliance, privacy, security, or risk management processes.

6. Experience supporting software development lifecycle, implementation lifecycle, or technology deployment processes.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Coordinate implementation and deployment activities for Epic AI products and capabilities across multiple operational and clinical areas.

2. Partner with Epic application teams, Informatics, operational leaders, product managers, and technical teams to ensure successful delivery of Epic AI solutions.

3. Assist with intake, discovery, workflow assessment, and requirements gathering activities for Epic AI initiatives.

4. Evaluate existing workflows and identify opportunities where Epic AI capabilities may improve efficiency, quality, or user experience.

5. Coordinate testing, validation, pilot activities and deployment readiness efforts for Epic AI products.

6. Develop implementation plans, communication plans, and operational support resources.

7. Facilitate stakeholder meetings, project workgroups, and cross-functional implementation activities.

8. Monitor adoption, utilization, workflow impact, and user feedback following implementation.

9. Ensure assigned products maintain compliance with established governance, monitoring, and review requirements throughout their lifecycle.

10. Maintain awareness of Epic AI roadmap capabilities and communicate opportunities to organizational stakeholders.

11. Serve as a subject matter resource regarding Epic AI capabilities, implementation approaches, and operational best practices.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

1. Primarily sedentary office or remote work environment.

2. Prolonged periods working at a computer workstation.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

1. Normal office environment or remote work setting.

SKILLS AND ABILITIES:

1. Strong understanding of Epic architecture, workflows, applications, and implementation methodologies.

2. Working knowledge of artificial intelligence, machine learning, generative AI, automation, and responsible AI concepts.

3. Understanding of healthcare software lifecycle management, implementation methodologies, and operational readiness practices.

4. Ability to coordinate cross-functional teams and drive implementation activities across multiple departments.

5. Ability to translate clinical, operational, technical, and business requirements into actionable implementation plans.

6. Strong facilitation, communication, stakeholder engagement, and relationship management skills.

7. Understanding of healthcare privacy, security, compliance, governance, and risk management principles.

8. Ability to manage multiple concurrent initiatives in a complex healthcare environment.

Additional Job Description:

Scheduled Weekly Hours:

Shift:

Exempt/Non-Exempt:

Company:

Cost Center:

Address:

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.