Enterprise Merchant Underwriter (Portfolio Management)

North - Remote

Candidates with advanced underwriting experience in the Payments industry will be given preferred consideration.

The Portfolio Management Enterprise Merchant Underwriter role provides an optimal underwriting experience to our sales partners and merchants. The primary focus of this position is to perform a periodic review of North’s high exposure merchant relationships, working with all stakeholders in maintaining business relationships within acceptable risk parameters. This role requires the soft skills necessary to be a good ambassador for North to external parties, such as sales partners and business owners, while being capable of obtaining all necessary information to perform advanced financial analysis and risk based due diligence. Team members holding this position will process, prepare and present findings to senior management in a written format. Additional functions include the completion of the communication cycle to all stakeholders as well as performing workout functions associated with adversely rated merchants.

What you'll do:

• Conduct periodic credit reviews within an assigned portfolio and quantify results in a narrative format based on processing models, metrics and a detailed financial analysis resulting in verbal and written recommendations to management consistent with NAB’s risk appetite.
• Perform financial analysis and prepare Credit Risk Assessments of existing merchants with detailed recommendations and creative risk mitigation strategies.
• Analyze high exposure merchants with varying risk dependencies and credit quality associated with diverse business types and processing environments.
• Execute against Credit Policy driven collateral strategies to minimize losses by implementing reserves, sourcing letters of credit and/or administering funding holds.
• Communicate effectively with merchants, sales representatives, internal departments, and management as necessary to obtain financial information or other documentation necessary to complete merchant and/or applicant reviews.
• Provide Approval Authority support for sign-off requests from teammates that are above their authority but within yours.
• Help train and coach underwriting team members.
• Ensure service level agreements are met.
• Monitor the phone queue taking inbound calls and making outbound calls to sales partners and merchants.
• Review and make recommendations to update department policies and procedures based on changing industry trends or process adjustments.
• Work collectively with other ERM Department personnel for required enhanced due diligence reviews or to obtain historical data and feedback regarding assigned accounts.
• Other duties may be assigned by Portfolio Management leadership.

What we need from you:

• Bachelor’s Degree in Business, Finance, Accounting (or equivalent combination of education and work experience).
• Minimum 2 Years of Financial Analysis experience in the Payments industry or similar financial services field.
• Minimum 5 years of experience in a commercial underwriting environment or analyzing financial data.
• Minimum 2 years of Sales Relationship management experience highly preferred.
• Effectively interprets and applies understanding of key financial indicators to make business decisions.
• Excellent conflict resolution skills and emotional intelligence to be able to manage relationships with merchants, internal staff and external customers (agents, vendors and key business partners relationships).
• Must be comfortable and confident in handling a position of authority when making underwriting decisions, as well as executing accurate judgment in regards to interactions with sales partners and merchants over the phone and through email.
• Ability to multitask, prioritize and handle combination of relationships with merchants, internal staff and external customers (agents, vendors and key business partners relationships).
• Critical thinking, troubleshooting, problem solving skills with the ability to independently solve problems using data.
• Excellent oral and written communication skills with the ability to effectively communicate with all levels of staff, management, vendors, sales agents, and merchants.
• Team-oriented individual with a positive attitude who enjoys working with and for others.
• Ability to adapt priorities for peak periods to ensure consistency of service levels for sales partners and merchants and work a flexible work schedule in support of departmental needs.

Travel Requirements: Up to 5%

Salary Range: $75,000-$$81,000

Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

What we offer: 

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & Vision Coverage
• Flexible Paid Time Off
• 401(k) + Match
• Mental Health Support & Well-Being Program
• Paid Maternity & Paternity Leave
• Education Assistance
• Company-funded Lifestyle Spending Account

Please note: North is a US based company and this role is not eligible for current or future sponsorship.

Let’s go North, together. 

Join our mission to build the largest suite of credit card processing and merchant services. It’s one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management, North points the way to smarter, faster, and just plain better payment solutions.

Who we are: 

North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.

Let’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling. 

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

To learn more about North, and our family of companies, visit our website: north.com