Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023 – 2025 and Greater Toronto's Top Employers for 2026. Learn more at shn.ca

Job Description:

Position Overview

This role is responsible for the collection, analysis, validation, and reporting of Emergency Department (ED) data to support operational, quality, and funding requirements. The incumbent ensures the accuracy and integrity of data submitted through EPIC and other reporting systems, adhering to established reporting standards, timelines, and data quality requirements.

The role requires a strong understanding of Emergency Department workflows, patient flow processes, clinical documentation practices, and performance metrics. Working closely with physicians, clinical staff, leadership, and support teams, the incumbent supports accurate data capture, monitors key performance indicators, and assists with reporting initiatives that inform operational planning, quality improvement, and service delivery.

Reporting to the Director of Emergency Department, the successful candidate will collaborate with members of the interdisciplinary team to provide data support, reporting expertise, and education to ensure the accuracy and integrity of Emergency Department data.

Responsibilities

As an integral member of the Emergency Department team, duties include but are not limited to:

• Collect, validate, analyze, and reconcile Emergency Department data to support operational and performance reporting.
• Review and analyze reports generated through EPIC and other reporting systems; investigate discrepancies and ensure data accuracy.
• Monitor key Emergency Department indicators, including patient volumes, wait times, length of stay, admissions, transfers, and patient flow metrics.
• Provide education and feedback to managers and program lead regarding documentation requirements and data quality standards.
• Collaborate with physicians, clinical leaders, management, Decision Support, and Information Technology teams to improve data quality and reporting processes.
• Support quality improvement, patient flow, and operational planning initiatives through data analysis and reporting.
• Prepare routine and ad hoc reports as required to support departmental and organizational priorities.

Requirements

• College Diploma or equivalent related to data management, health information management, health administration, or a related field.
• Minimum two (2) years of healthcare experience.
• Experience working in a fast-paced, high-volume clinical environment.
• Knowledge of Emergency Department operations, clinical documentation, and healthcare reporting.
• Strong knowledge of EPIC and other healthcare information systems.
• Excellent analytical, organizational, critical thinking, and problem-solving skills.
• Strong interpersonal and communication skills, both written and verbal.
• Ability to prioritize competing demands and work independently and collaboratively within a multidisciplinary team.
• Minimum typing speed of 35 wpm with 90% accuracy (testing required).

Asset

• Health-related undergraduate degree.
• Experience supporting Emergency Department reporting, quality improvement, patient flow, or performance measurement initiatives.
• Knowledge of additional EMR systems and healthcare databases.

This opportunity is posted to support the recruitment of an existing vacant position.

Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. 

We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. 

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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