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Job Title

Role Purpose

Lead CSR, sustainability, community engagement and associate-focused initiatives across EMEA while contributing to a global team. Translate enterprise priorities into locally relevant, measurable action with strong regulatory awareness, cross-border thinking and disciplined execution.

Role Overview

Reporting to the SVP, Head of Corporate Social Responsibility and Associate Experience, this role may be based in Basildon, United Kingdom, or Dublin, Ireland.

EMEA is the primary focus, but the Programme Manager will also lead, support or contribute to global and cross-border initiatives, balancing enterprise consistency with local culture, business priorities and regulatory requirements.

Key Responsibilities

Strategy and execution

• Develop and deliver the EMEA CSR roadmap
• Translate global priorities into clear regional programmes, policies, milestones, ownership and success measures

Global partnership

• Represent EMEA on the global team
• Contribute to enterprise initiatives
• Share leading practices and improve consistency, scalability and impact across borders

Regulatory readiness

• Monitor relevant EMEA sustainability, ESG and non-financial reporting developments
• Partner with Legal, Compliance, Risk, HR, Finance and other experts to assess implications and support readiness

Reporting and governance

• Coordinate data collection, validation, controls and reporting for executive decision-making, disclosures and applicable requirements
• Establish operating rhythms, KPIs and programme reviews

Community impact and volunteering

• Manage strategic nonprofit and community relationships
• Advance volunteering and community investment with appropriate due diligence and measurable outcomes

ERG enablement and associate engagement

• Partner with ERG leaders and internal stakeholders to strengthen strategy, participation, ally engagement, governance and alignment with associate and business priorities

Sustainability

• Support EMEA sustainability plans
• Recommend improvements to regional practices, processes, tools and implementation

Stakeholder leadership and communications

• Influence senior leaders and cross-functional partners without direct authority
• Partner with Marketing, Brand and Communications on credible, evidence-based engagement and storytelling

Financial and operational discipline

• Manage budgets, spend, vendors and partners
• Identify opportunities to simplify, automate and strengthen programme management, data and governance

Candidate Profile

A strategic, hands-on programme leader who combines EMEA expertise with a global mindset, strong execution discipline and the judgement to determine when regional adaptation or enterprise consistency is required.

What you will need to have

• Bachelor’s degree in a relevant field, or equivalent professional experience
• Five or more years of relevant experience in CSR, sustainability, ESG, community investment, associate engagement or inclusion, preferably in a multinational organisation
• Experience designing, implementing and measuring multi-country or enterprise-wide programmes
• Practical experience with EMEA sustainability, ESG or non-financial reporting requirements and evolving regulatory expectations
• Working knowledge of frameworks and standards such as CSRD, ESRS, ISSB, GRI and the UN Sustainable Development Goals
• Experience with data collection, reporting, KPIs, controls, programme governance, budgets and risk management
• Ability to work across countries, cultures, functions and time zones in a complex, matrixed organisation
• Excellent executive communication skills and proven ability to influence and lead without direct line-management authority

What Success Looks Like

• EMEA programmes align with global strategy and regional requirements
• Leaders have reliable insight into performance, risk and regulatory readiness
• Initiatives have clear governance and measurable impact
• Cross-border work is delivered with collaboration, accountability and disciplined execution

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.