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Position Summary
The Dispute Specialist II supports the processing of all bank’s debit and credit card, ACH and Zelle disputes, responsible for performing a wide variety of bank operational duties in a high volume deadline driven environment. The Dispute Specialist II interacts with various bank personnel while serving as a resource agent for the operational area.

Essential Duties and Responsibilities

• Acts as a first-line resource for disputes regarding all debit and credit card, ACH and Zelle dispute issues.

• Operates programs to transmit dispute information.

• Receives, verifies, processes and finalizes incoming all dispute types according to established procedures.

• Reviews dispute information in various applications.

• Contact customers for information or dispute resolution, as required.

• Responsible for reading and effectively interpreting merchant documents and how it relates to the given dispute.

• Verifies disputes are entered in correctly, research addition information when needed.

• Balance daily reconciliations.

• Maintains detailed records on all work responsibilities as required.

• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.

• Performs other duties and responsibilities as assigned.

• Able to follow and implement Regulation E and NACHA guidelines.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
 

Skills
o    Ability to perform tasks quickly and accurately.
o    Ability to operate in a team environment to accomplish shared goals.
o    Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form.
o    Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
o    Ability to write simple correspondence.
o    Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization.
o    Ability to maintain effective interpersonal relationships with management and team members.
o    Ability to prioritize multiple demands in a high pressure environment while maintaining professional demeanor.
 
Education and/or Experience
o    High school diploma or its equivalent is required, and
o    2+ years of related experience required; banking operations and/or customer service experience preferred.

Computer Skills
o    MS Office programs

Other Qualifications (including physical requirements)
o    Proficiency of the Navigator system and electronic communications.

Other
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.