Job Overview

The Director, Supply Chain Center of Expertise (COE) will lead the development and execution of enterprise-wide continuous improvement strategies across Bob's end-to-end supply chain operations. This role is responsible for identifying opportunities to improve efficiency, reduce costs, increase productivity, enhance service, and establish scalable processes across Distribution Centers, transportation, logistics, replenishment, inventory, and delivery operations.

As a strategic and collaborative leader, you'll leverage operational expertise, data-driven insights, and proven continuous improvement methodologies to develop and execute high-impact initiatives. You'll partner with cross-functional leaders, build organizational capabilities, and drive sustainable improvements that support Bob's continued growth.

This role operates across corporate and supply chain environments, with periodic travel to Distribution Centers and other operating locations. We are open to the right person being primarily remote.

What You'll Bring to Bob's

At Bob's Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of technical expertise, problem-solving abilities, behavioral and leadership skills, and customer focus. If you thrive in a dynamic environment and enjoy leveraging your skills to make an impact, this is the perfect opportunity for you!

Key Skills for Success

To excel in this role, you will need to demonstrate strengths in the following skill areas:

Core Competencies & Expertise

• Strategic Leadership & Enterprise Thinking: Ability to translate business objectives into a comprehensive continuous improvement strategy, establish priorities, and develop scalable solutions that align with organizational goals.

• Supply Chain Operations Expertise: Strong understanding of end-to-end supply chain processes, including Distribution Center operations, transportation, inbound and outbound logistics, inventory management, replenishment, and final-mile delivery.

• Continuous Improvement & Operational Excellence: Demonstrated ability to apply Lean, Six Sigma, Kaizen, business process reengineering, value-stream mapping, and structured problem-solving methodologies to eliminate waste, streamline processes, and improve operational performance.

• Program & Project Leadership: Proven ability to lead complex, cross-functional initiatives from opportunity identification and business-case development through implementation, adoption, and measurable results.

• Analytical Thinking & Problem-Solving: Ability to interpret operational data, evaluate processes, identify root causes, and develop practical, sustainable solutions to complex business challenges.

• Financial Acumen & Business Impact: Strong capability in developing business cases, evaluating return on investment, measuring productivity improvements, and validating cost savings and other financial benefits in partnership with Finance.

• Performance Management & KPI Development: Ability to establish meaningful performance measures, benchmarks, targets, reporting processes, and accountability practices that drive continuous improvement.

• Process Design & Standardization: Expertise in documenting current-state processes, developing future-state workflows, establishing standard work, and implementing sustainable operating practices across multiple locations.

• Technology & Automation: Ability to identify opportunities to leverage technology, systems, automation, and reporting enhancements to improve efficiency, productivity, and operational visibility.

• Change Leadership & Organizational Influence: Demonstrated ability to lead organizational change, build stakeholder alignment, overcome barriers, and drive adoption of new processes and ways of working.

• Cross-Functional Collaboration: Strong relationship-building and influencing skills, with the ability to partner effectively across Operations, Finance, Technology, and other business functions to achieve shared goals.

• People Leadership & Talent Development: Ability to lead, coach, and develop high-performing teams, build continuous improvement capabilities, and foster a culture of collaboration, accountability, and ongoing learning.

• Communication & Executive Presence: Strong ability to communicate complex information clearly, facilitate productive discussions, and present strategic recommendations, business results, and program updates to senior leadership.

• Execution & Results Orientation: Demonstrated ability to prioritize initiatives, manage competing demands, anticipate risks, and deliver measurable improvements in productivity, capacity, quality, service, and cost performance.
  

Preferred Competencies & Skills

• Advanced expertise in Lean Six Sigma methodologies, including Black Belt-level capabilities or comparable continuous improvement experience.

• Experience developing or leading a Supply Chain Center of Expertise, operational excellence function, or enterprise transformation initiative.

• Knowledge of labor management systems, engineered labor standards, facility design, material flow, simulation, and operational capacity planning.

• Experience identifying and implementing warehouse automation, process optimization technologies, and system enhancements.

• Familiarity with warehouse management systems (WMS), transportation management systems (TMS), enterprise resource planning (ERP), and business intelligence tools.

• Advanced program management capabilities, including methodologies associated with Project Management Professional (PMP) certification.

• Experience driving operational improvements within retail, furniture, consumer goods, distribution, final-mile delivery, or other complex, multi-site environments.

Who We Are

At Bob's, we have fun, we love what we do, and we're growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

How We Will Support Your Success

We know you have many choices when it comes to your career. At Bob's, we invest in your growth, well-being, and career advancement.

Benefits & Perks

• Competitive Medical, Dental, and Vision Insurance

• Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday!

• 401(k) Profit Sharing Plan with a generous company match

• Pet Insurance and employer-paid Life Insurance options

• Professional Development: Tuition reimbursement, on-demand learning, and career progression pathways

• Employee Discount starting on Day 1, plus exclusive partner discounts

• And so much more!
  

Our Culture & Core Values

At Bob's, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We're not just a workplace; we're a team that supports and celebrates each other!

Minimum Qualifications

• Bachelor's degree in Industrial Engineering, Supply Chain Management, Operations, Business Administration, or a related field.

• 10+ years of progressive experience in supply chain, operations, industrial engineering, process excellence, or continuous improvement, including leadership of complex cross-functional initiatives.

• 5+ years of program or project leadership experience, with demonstrated accountability for implementation, operational adoption, and measurable business results.

• Demonstrated experience applying continuous improvement methodologies within complex supply chain or operational environments.

• Experience working across multiple supply chain functions, including Distribution Center operations, transportation, logistics, inventory management, replenishment, or delivery.

• Proficiency with Microsoft Excel, PowerPoint, Word, and process-mapping tools such as Visio.

• Must be at least 18 years old to be considered for employment with Bob's.
  

Physical Demands

Work is performed in office, remote, Distribution Center, and other supply chain operating environments. The role requires regular collaboration through in-person and virtual meetings and periodic travel to operating locations.

While onsite, the employee must be able to move safely through operational areas and comply with all applicable site safety requirements. Specific physical requirements and reasonable accommodations will be addressed in accordance with company policy and applicable law.

Diversity is a Core Value at Bob's

At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are.

We are committed to creating a place as diverse as the communities we serve.

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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