Director | Small Business Bank Lending Operations

As the Director of Credit & Underwriting, you will lead the credit analysis and underwriting strategy across conventional, SBA, and CDFI lending programs. You will manage a high-performing team of credit analysts and underwriters to ensure sound credit decisions, exceptional portfolio quality, and alignment with established risk tolerance, while supporting targeted operational efficiencies and process modernization.

Responsibilities:

• Lead the day-to-day credit analysis and underwriting operations across conventional lending, SBA, and CDFI/mission-driven loan portfolios.

• Exercise credit approval authority to evaluate, structure, and decision complex credit requests.

• Maintain and refine departmental procedures and business continuity plan

• Partner with the Credit Intent Team and the second line to refine credit policies, underwriting guidelines, and risk-rating methodologies across all product lines

• Monitor overall portfolio health, industry concentration risks, and credit trends to proactively address emerging risk factors.

• Serve as the primary point of contact for internal credit audits, SBA reviews, and regulatory examinations.

• Collaborate with sales, risk, compliance, legal, and special assets teams to ensure seamless deal execution and risk management alignment.

• Mentor and develop a team of credit analysts and underwriters, driving analytical rigor and technical excellence in cash flow modeling and collateral valuation.

• Identify practical opportunities to streamline underwriting workflows and leverage automation to optimize efficiency without compromising risk controls.

Qualities of a Successful Candidate:

• Analytical & Rigorous: You delve deep into complex financial data, tax returns, and cash flow structures. You maintain an unyielding standard for credit quality and base decisions on sound risk evidence.

• Discerning & Deliberative: You evaluate complex credit requests methodically, balancing growth objectives with policy discipline to steer the portfolio away from unmitigated risk.

• Action-Oriented & Results-Driven: You exercise credit authority decisively, keep underwriting pipelines moving efficiently, and balance multiple priorities under tight timelines.

• Up for a Challenge: You enjoy navigating complex loan structures across diverse product lines—from strict SBA requirements to mission-aligned CDFI frameworks.

• Communicative & Influential: You articulate credit decisions and risk rationale clearly to senior leadership, commercial lenders, auditors, and regulatory bodies.

• Collaborative & Team-Oriented: You partner effectively with cross-functional teams and invest in upskilling your team to build high-level credit expertise.

Basic Qualifications:

• Bachelor’s Degree or Military experience

• At least 8 years of experience in Commercial and/or Small Business Credit Analysis and Underwriting

• At least 3 years of Direct People Management experience

• Prior experience holding formal Individual Lending Authority (ILA)

• Experience with loan origination systems (LOS) and credit automation workflow tools

Preferred Qualifications:

• Master’s Degree or MBA

• 10+ years of Commercial and/or Small Business Credit Analysis and Underwriting experience

• 5+ years of Direct People Management experience

• Expertise in SBA (7(a) and 504) underwriting requirements and CDFI lending frameworks

• Completion of a formal bank credit training program

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $209,500 - $239,100 for Director, Small Business Banking Workout

 

Plano, TX: $209,500 - $239,100 for Director, Small Business Banking Workout

 

 

 

 

 

 

 

 

 

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).