Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

We invite you to become part of our crew at one of the most desirable destinations on the Eastern Shore, the Inn at Perry Cabin.  

A Forbes 4-star historical gem tucked away on acres of privacy along the serene Miles River in St. Michaels, Maryland, the Inn at Perry Cabin encompasses genuine hospitality with a strong sense of nautical heritage. Our luxury resort provides a unique and authentic Chesapeake Bay experience and has been recognized as a top resort in the Mid-Atlantic by Condé Nast and Travel + Leisure. Providing upscale amenities such as Links at Perry Cabin (our exclusive Pete Dye-designed golf course), the Spa at Perry Cabin (our therapeutic oasis), and a Fleet of five sailboats, including the historic 1902 Skipjack, Stanley Norman, and a stately 55-foot Hinckley Yacht, Inn at Perry Cabin is one of the most desirable and unforgettable places to work on the Eastern Shore. Adding to the charm of the resort is a zero-edge swimming pool, lush gardens maintained by our on-property horticulturist, complementary bicycles, kayaks and paddleboards, and a unique array of resort activities.   As a member of our crew, you will work with the BEST. Our team of diverse and passionate professionals enjoy an environment that fosters growth and encouragement in all they do. Our culture is supported by our Pillars: Service, Teamwork, Professionalism & Respect, Integrity, and Delivering Results. Our INN Crew share the goal of providing exceptional service and creating lasting memories for all guests of the Inn. If you are ready to set sail into a new adventure, apply today and enjoy the many benefits and great opportunities for growth at Inn at Perry Cabin!   For more information about the Inn at Perry Cabin, please visit our website at innatperrycabin.com At Pyramid Global Hospitality, we are committed to caring for our team members by offering a comprehensive benefits package for full-time employees. Our benefits include medical insurance with employer contribution, as well as vision, dental, life, pet, and accident insurance options. We also provide a 401(k) program with an employer match and immediate full vesting, along with paid time off. Plus, all employees, including part-time team members, enjoy exclusive discounts across our portfolio of hotels. Join our team and experience the support, flexibility, and benefits that help you thrive both professionally and personally. *  

What you will have an opportunity to do:

JOB SUMMARY

The responsibilities of the Director of Property Operations include but are not limited to effectively managing the overall operations and maintenance of the facilities of the resort.  In addition to managing the staff and creating property-wide cost efficiencies, the Director of Property Operations will be directly involved in evaluating, monitoring, and maintaining existing facilities, as well as making necessary repairs within the entire resort as needed.

ESSENTIAL JOB FUNCTIONS

• Build and maintain relationships with vendors, contractors, and county/town officials.
• Maintain compliance with all zoning rules and regulations.
• Conduct daily inspections of facilities, grounds, HVAC, electrical, and plumbing.
• Provide comprehensive written updates on projects.
• Implement preventative maintenance plans and checklists for facilities, equipment, and rooms.
• Implement and execute the routine schedule of testing fire systems, sewage treatment and pumping systems.
• Order and manage the inventory of maintenance supplies, parts and equipment to ensure ongoing operations.
• Review all work orders to determine reoccurring issues, analyze costs and determine strategies for cost savings. Utilize KnowCross to record problems and analyze data.
• Ensure that engineering personnel have received the necessary training on all corporate maintenance policies and OSHA rules.
• The Director of Property Operations holds a seat on the Executive Committee
• As a member of the executive team, work closely with Executive Committee members in achieving the hotel’s performance and financial goals and objectives.
• Establish and manage annual objectives for the Property Operations department in support of the hotel’s performance and financial goals and objectives.

OTHER DUTIES

• Follows all company and safety and security policies and procedures.
• Completes safety training and certifications.
• Have a thorough understanding of OSHA rules and regulations.
• Ensures uniform and personal appearance are clean and professional.
• Maintains confidentiality of proprietary information.
• Protects company assets.

• Welcomes and acknowledges all guests according to company stand Guest Rooms: plunging toilets, unclogging drains, repairing all types of plumbing hardware.
• Public Areas: plunging toilets, unclogging drains, repairing all types of plumbing hardware.
• Energy Conservation: to observe energy and utilities usage in the hotel and on the grounds. To look for ways to conserve energy and report any ideas to Engineering Management.
• Tools: clean, lubricate, protect, and otherwise maintain all tools and equipment in the hotel. To see that all tools used are returned to the shop and secured in proper storage area. To protect and otherwise maintain your assigned tool pouch and its tools at the discretion of the Engineering Management.
• Emergencies: Be available for any emergencies and act in an engineering capacity to protect our guests and associates and preserve the building and its systems during the emergency. To act as quickly and responsibly as possible to return the building to its normal operating status. To inform Engineering Management of any such emergencies.
• Accident Prevention and Safety: to strive to work in an accident-free manner and to create a safe work environment for others. To continuously look for conditions which may endanger associates or guests of the hotel and to take immediate action to correct any hazardous conditions found.
• Records: to read, log, track and interpret reading from meters, gauges, and other measuring units. To maintain a thorough log of each day’s activities and problems that occur and to ensure this information is passed on to other shifts.
• Departmental Duties: to clean all engineering areas as directed by Engineering Management. To work in a neat and efficient manner, keeping work areas clean and well organized. To serve as otherwise directed or needed to help maintain the effective and efficient operation of the hotel.
• General: Complete all work assigned in a safe and professional manner. Maintain communications with supervisors to ensure that all needed materials, tools, and supplies are available or on order. Follow up on any items that may be on back order. Keep supervisor updated on assignments. Provide training and technical advice to other engineers as needed or requested.
• Conducts room plumbing preventative maintenance on all hotel rooms, buildings, and equipment.
• Assists with picking up trash in the parking lot.
• Assists guests as needed.
• Assists with security and safety checks for the property through visual checks.
• Assist in safety and maintenance by tracking items in KnowCross for relevant department.

SUPERVISORY DUTIES:

Supervises team of up to 12 crew members including Assistant Director, two Supervisors, HVAC technician, Preventive Maintenance Technician, Maintenance Technicians, Carpenter/Furniture Finisher, Property Operations Office Coordinator.

What are we looking for?

Compensation:

$150,000

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$160,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.