Summary

Reporting to Chief Administrative Officer or designee, the Director of CHMG Hospital Based Practices is accountable for the operational performance of assigned provider groups, including Adult Hospitalists, Emergency Medicine, Pediatric Hospitalists, and Palliative Care.  The Director partners with appropriate provider leaders within the dyad structure to achieve performance goals.  Collaborates with other hospital and health system leaders to support optimal patient flow throughout the system, with particular attention on access, throughput, quality of care, and patient experience.

Education and Experience:

Bachelors Degree and a minimum of 10 years of related experience or Masters degree and minimum of 5 years of related experience.

Other qualifications:

• Experience in nursing, hospital, or practice operations, including schedule management, registration, use of electronic medical record, patient flow, billing and referrals and authorizations. Experience with Lean and/or Operational Excellence preferred.
• Computer proficiency, including knowledge of Word, Excel and in-depth knowledge of electronic medical record and/or billing software applications.
• Excellent written and oral communications skills necessary. Must have superb interpersonal skills and be able to handle difficult conversations effectively.  Demonstrate ability to listen well and gain consensus.
• Experience in planning and execution.
• Knowledge of negotiations and change management.
• Must have excellent critical thinking and problem-solving skills. Able to express opinions openly and honestly and provide feedback in a timely and productive manner. Ability to examine and re-engineer operations and procedures.
• Strong budget, financial and statistical analysis skills and ability to interpret information to staff and providers.
• Demonstrates flexibility to accommodate changes in workload assignments and react calmly and effectively in stressful situations.
• Ability to work within the defined values, mission and vision of the organization.

Essential Duties and Responsibilities:

Clinical Managerial Operations: Advance clinical and operational efficiencies without compromising quality or patient safety.

• Leads strategic planning to improve access, flow, and care delivery.
• Partners effectively with nursing leadership, care management, hospital operations leadership and provider leadership to ensure optimal patient flow and throughput within and across our facilities.
• Leads short and long term planning including facility, physician manpower, operating and financial performance.
• Responsible for accountability of assigned CHMG practice operations & staff performance.
• Partner with providers and administrators to define clinical metrics, develop processes to monitor routinely, and develop action plans to meet targeted performance goals.
• In partnership with physician leaders, oversee the business and clinical operations for assigned provider groups, and/or specialties/sub-specialties.
• Continually create opportunities to improve processes that support system-wide workflows and standardized operations.
• Ensure adherence to CHMG and Concord Hospital policies and procedures.
• Participate in hospital-based quality improvement projects by collaborating with physician leaders, nursing leaders, and ancillary department leaders to improve flow, delivery, patient experience, and quality.
• Aspire to attain high levels of service rendered to patients, providers and staffs, by proactively addressing concerns through meaningful conversations, reviewing performance expectations, and conducting appropriate interventions.
• Promote patient centered care, including shared ownership for patient outcomes and satisfaction.
• Provide necessary support for successful implementation and on-going EMR adoption.
• Accountable for compliance with regulatory agencies and third parties, including Centers for Medicare and Medicaid Services, DNV, Occupational Safety & Health Administration, ACGME (Accreditation Council for Graduate Medical Education) and insurance companies.

Financial Management: Maintain a fiscally sustainable operation by performing to or exceeding budget.

• Participates in the development of operational and capital budget, capital approval process, and budget targets.
• Investigates and develops action plans to mitigate variances.
• Initiate operational improvements.
• Ensures revenue targets are achieved, including both visit volumes and Work Relative Value Units, by monitoring, analyzing and resolving potential issues that may impede reaching the goals.
• Monitors expenses to remain within budget, taking steps to reduce expenditures through effective expense management techniques.
• Develop action plans and communicates practice performance with providers and staff on a monthly basis.
• Collaborates with leadership regarding revenue cycle management. functions.  Ensures accurate and timely billing functions are handled within the practice.

Human Resources: Sustain a work environment that attracts providers and employees to CH as the health system of choice.

• Ensure optimal professional standards. Directly supervises and establishes clear accountabilities for assigned managers.
• Performs evaluation process for subordinate staff; compiles information for human resource department in a timely manner.  Ensures that subordinate staff maintains necessary competency level and coordinates training activity for practice managers in assigned division. Provides on-going feedback to staff of performance throughout the year.
• Counsels subordinate staff in disciplinary matters and obtain assistance from human resources appropriately for disciplinary actions and/or employee termination process.
• Recruits, interviews and hires personnel, including providers, as necessary.
• Participates in provider hiring, firing and contract negotiations; participates in provider benchmark development & analytics, including productivity, quality metrics & compensation; establishes staffing ratios.
• Assists with the development of employment agreements and other practice contracts. Presents contracts to internal committees for approval, as necessary.
• Coaches and mentors all levels of CHMG staff, and holds managers accountable for staff development.

Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

Know Your Rights: Workplace Discrimination is Illegal

Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.

Physical and Work Environment Requirements
 

The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Dictionary of Occupational Titles Material Handling Classification is SEDENTARY. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull less than 10 pounds, and occasionally lift, carry or push/pull up to 10 pounds.

While performing the duties of this job, the employee is regularly required to speak. The employee is frequently required to do fine motor, do repetitive motion, hear, reach, and sit. The employee is occasionally required to bend, climb, kneel, squat, stand, and walk.

Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.

The noise level in the work environment is usually moderate.