The Director, Business Operations is responsible for ensuring appropriate business and financial support is provided to the Area through

• Independently identify and lead the execution of opportunities which drive margin and new owner creation and

• Developing the talent framework needed to drive earnings while providing appropriate administrative support, including hiring and developing top talent in alignment with Company strategies, and

• Leading the development of annual operating plans and the development and analysis of all compensation plans and

• Directing and ensuring proper internal controls and corporate policies and procedures are established and are being adhered to at all levels within the Area. 

This position will also be responsible for ensuring appropriate support is provided to corporate senior management as well as managing projects impacting all Area sites being conducted by corporate financial analysis personnel.  In summary, this individual will be responsible for all business, financial, and administrative support for the Area, whether initiated or driven by the site and/or Area level or Business Unit or, corporate level.

How You'll Shine:

• Identifies value creation opportunities and develop timelines, deliverables, and measurements to ensure value is realized. Independently leads the development and implementation of management tools to maximize sales and operational efficiencies. Provides operational guidance, develops appropriate models, and prepares recommendations regarding proposed business opportunities. Recommendations ensure reasonable and appropriate revenue and cost projections, identifying significant trends and influence the decision-making process. Sets departmental vision and goals in alignment with strategic intents. Effectively communicates strategy with measureable success to leadership for self and team.

• Ensures adequate staffing levels are in place to drive administrative and operational support with focus on margin. Collaborates broadly in the recruitment and identification of top talent for all roles. Develops framework for appropriate goal setting and individual develop plans. Ability to communicate performance expectations and desired outcomes regularly. Institutes succession planning for all key roles. Fosters collaboration amongst Area, Business unit, and corporate functions.

• Direct and manage the specified Area’s individual site budget process, and compensation development process, directly coordinating the activities with site, Area, and corporate staff as well as other key operational personnel within the BU to ensure all business activities and drivers are appropriately and reasonably articulated and projected results documented.

• Lead and direct site administrative personnel. Proactively partners with all levels to ensure adherence to policies & procedures as well as the maintenance of a sound control environment. Ensure new programs and processes developed are effectively communicated and implemented seamlessly and consistently to prevent, manipulation of company systems and records, employee theft and inaccurate financial reporting among other items. Work with other corporate, and business unit, groups to continually strive for consistency and improvements.  Identify, provide and implement training on system applications (i.e. Salepoint, CRS, Epny, FoCus, etc.) and modules (i.e. accounting, commissions, contracts, tour reception, gifting, marketing administration, etc.) as needed.

Travel Requirements

• The position will require frequent travel to the locations within the Area of responsibility. Travel compromises approximately 50-60% of total.

What You'll Bring:

• Bachelor in business required, Accounting or Finance strongly preferred

• CPA or MBA preferred, but not mandatory

• Knowledge of GAAP as well as financial and statistical analysis

• Team management skills mandatory

• Must be self-motivated, being able to manage multiple projects while incorporating work style with team objectives at both the Area, BU, and corporate level

• Must be well organized and able to perform under stressful situations

• Must be able to communicate and partner effectively with all levels of the organization

• Must be decision-minded, capable of providing senior management clear paths to optimal results desired

• Extensive knowledge of MS Office specifically, MS Excel.

• 5 years progressive financial experience

• Timeshare experience preferred, but not mandatory

• 5 years of management experience

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.