The Opportunity:

We are seeking a strategic and experienced professional to join our team as Director of Medical Information. This role will lead the delivery of timely, accurate, and evidence-based Medical Information to healthcare professionals (HCPs), patients, and caregivers.

As a key member of the Medical Affairs team, you will provide therapeutic-area leadership across the Medical Information lifecycle, including strategy, scientific content, launch readiness, contact-center operations support, and customer inquiry management. The role will lead Medical Information related scientific and operational priorities; translate customer insights into actionable recommendations; and partner with cross-functional and regional stakeholders to ensure aligned, high-quality Medical Information support. The Director will also support Medical Information activities at scientific congresses. The ideal candidate is a skilled communicator and people leader with strong scientific acumen, demonstrated Medical Information expertise, and the ability to lead complex initiatives in a dynamic environment. The role will report to the Head of Medical Information within Global Medical Excellence. 

• Develops and execute Medical Information strategy and therapeutic-area priorities for assigned therapeutic area in alignment with Medical Strategy leads, regional Medical Information teams, and other key stakeholders.

• Owns the Medical Information content plan, including the development, review, approval, deployment, and maintenance of standard response letters, custom response letters, FAQs, inquiry response guidance, and special handling instructions.

• Collaborates with Clinical Operations, Clinical Development, Biology, Medical Strategy and other internal stakeholders to interpret emerging evidence, identify information needs, and inform content priorities.

• Ensures all medical information content is evidence-based, consistent, and aligned with the latest scientific and clinical data.

• Coordinates with regional leads to support localization, regional review, and country implementation of global medical information resources.

• Supports the management of unsolicited inquiries from healthcare professionals, patients, caregivers, ensuring responses are accurate, compliant and timely.

• Serves as medical reviewer for therapeutic-area materials through the Medical, Legal and Regulatory (MLR) process, ensuring that materials support evidence-based communication and comply with company policies, industry standards, and applicable regulatory requirements.

• Partners with the MICC lead and Medical Information vendors on agent training, content deployment, response quality, and inquiry escalation. Contribute to vendor performance reviews and corrective actions within the role’s therapeutic-area scope.

• Monitors and analyzes inquiry trends to identify opportunities for operational improvements and inform the medical strategy.

• Monitors relevant scientific publications, clinical trial results, and treatment developments to inform Medical Information strategy, content updates and training.

• Provides Medical Information support for congresses, including developing resources, staffing Medical Information booths and responding to HCP inquiries.

• Contributes to the development and maintenance of internal SOPs and processes to ensure compliance with regulatory requirements and industry standards.

• Provides support for other Medical Affairs projects as needed.

Required Skills, Experience and Education:

• Advanced degree in scientific or medical discipline; doctoral degree preferred (PharmD, MD, PhD).

• 10+ years relevant experience.

• Experience in oncology therapeutic area and demonstrated ability to critically evaluate clinical trial data and communicate complex scientific information.

• Proven experience in medical information within the pharmaceutical or biotechnology industry.

• Excellent verbal and written communication skills.

• Experience creating, reviewing and managing scientific content for diverse audience.

• Strong organizational, problem-solving and project management skills.

• Strong analytical skills with the ability to monitor and analyze data to inform decision-making.

• Knowledge of regulatory guidelines related to medical information and safety reporting.

• Proficiency in medical information databases, content management systems and other relevant software tools.

• Experience with Veeva PromoMats advantageous.

• Ability to effectively negotiate and collaborate with internal stakeholders and external partners.

• Ability to prioritize and manage multiple projects simultaneously in a fast-paced dynamic environment.

• Self-motivated with ability to make sound decisions and adapt to changing priorities.

• Experience in managing medical information vendors.

• Willingness to travel, approximately 10-20%.

Preferred Skills:

• Minimum of 8 years of experience in Medical Affairs or a related field within the biotech or pharmaceutical industry.

• Experience in the lung cancer therapeutic area strongly preferred.

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