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When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

The Director of Capital Caring Kids serves as the key ambassador for the pediatric hospice program across all Capital Caring Health service areas. This position will be responsible for building relationships with targeted hospitals and outpatient clinics with large pediatric patient populations across the service area. Provides leadership and operational support for the pediatric clinical team, ensuring excellence in patient care; participates in organizational and facility based service planning and quality improvement activities; supervises pediatric staff, volunteers and interns, and maintains a highly visible presence to patients, families and staff; This individual leads the day-to-day coordination of referrals and ensures timely admissions; and assists with facilitating interdisciplinary team meetings. This position is responsible for facilitating ongoing complex care coordination for all pediatric patients in accordance with concurrent care guidelines and providing administrative, clinical, operational, and logistical support for pediatric-directed programs and services as appropriate at direction of the Vice President, Pediatric Services and in partnership with Vice President, Capital Caring Health. This position is responsible for providing direct supervision, mentorship, and guidance to pediatric staff and offers support with other programmatic activities, including formation and maintenance of beneficial community partnerships, involvement with grant management and related reporting, and other duties as assigned.

Quality Provision of Services:     

Creates a systemic plan of business development outreach and education across the service area to create a broadened awareness of the Pediatric program.  Conducts meetings with families of prospective pediatric patients to discuss services, philosophy of care, and home care needs.   Facilitates signing of consent, start of care, and ongoing coordination with Financial Case Managers, as appropriate.   Provides families with an empathetic and therapeutic approach to pediatric hospice services.  Facilitates complex care coordination of all pediatric referral documents, orders, and certifications, and maintain ongoing communication and collaboration with referring/outpatient providers and receiving Capital Caring Health neighborhoods. Ensures that the care coordination continues with all providers and vendors surrounding the child in the concurrent care model for pediatrics.  Provides primary administrative and logistical support for bi-weekly Virtual Pediatric Consultative Rounds (VPCR), inclusive of orienting and educating RNCM’s and other CCH team members on program platform, care coordination, quality outcome tools, and program expectations.  Formally coordinates VPCR with outside partners, such as Children’s National Medical Center, INOVA Fairfax, Georgetown and John’s Hopkins.   Provides administrative/logistical support and oversight for other pediatric-directed programs and supportive services as appropriate.   In consultation with Vice President, Pediatric Services, Pediatric Clinical Supervisor, Pediatric HMD, and other appropriate clinicians, researches and assists in the development of best practice standards and protocols for pediatric care, in compliance with CHAP, federal, state and local requirements. Assists with development of quality-of-care standards and metrics to ensure standards are met.  Participates in quality improvement activities. Identifies quality measures and proposes performance improvement initiatives that will have meaningful impact on patient care.  Serves on committees or teams as appointed by Vice President, Pediatric Services. Assists in developing protocols and training to ensure that members of the interdisciplinary team have demonstrated the skills and competencies to care for assigned patients.  

Organizational Compliance: 

Assists with the formation, modification, and evaluation of strategic goals, quality improvement, performance enhancement, and cost-savings potential by gathering pertinent business, financial, service, and operations information.   Prepares periodic reports for management as necessary to track strategic goal and cost-savings accomplishments.  Assists with the development, coordination, and implementation of pediatric related policies, procedures, and productivity standards across CCH service areas.   Maintains quality service by applying pediatric-related quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.   Remains abreast of trends in pediatric hospice and palliative care, including changes in state and federal regulations that impact concurrent care, pediatric care models, and other pediatric-related services/programs.  

People/Communications: 

Works collaboratively with Client Relations Executives, clinical liaisons, and CCH departments, as well as outside providers and payers, to educate and provide resources on concurrent care and pediatric related services.  Works collaboratively with the clinical teams to orient and educate direct referral sources on how and when to utilize CCH services.  Identifies and recommends educational programming needed in the pediatric-serving healthcare community. Supports external educational offerings through coordination and promotion of events—creating and delivering pediatric palliative and hospice presentations to providers, community organizations and parents.  Works collaboratively with the Communications department to develop marketing materials and other resources to define the pediatric program and educate stakeholders.   Regularly participates in pediatric-related conferences, educational events, networking groups, and other associations as appropriate.   Coordinates with staff in contract bed facilities regarding the hospice plan of care, standing orders, etc. Assists with the implementation of a plan to address identified needs. 

Financial Stewardship: 

Identifies specific key features in each neighborhood, reporting outcomes, and market trends for pediatric census building.  Assists with fundraising events and grant proposals through relevant research and reports as needed.

Compensation Pay Range:

$96,103.54 - $143,040.51

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.