The Director, Business Management Specialist role combines serving as the Executive Assistant for TIAA's Chief Marketing & Communications Officer while also providing strategic business support for the broader Marketing & Communications organization. Under minimal supervision, you will operate at both tactical and strategic levels, managing day-to-day administrative tasks that enable the CMCO to focus on organizational priorities while also supporting M&C's business operations. This role requires someone equally comfortable coordinating international travel as compiling CEO level status reports on key marketing initiatives. 

Key Responsibilities and Duties

• Executive & Administrative support includes scheduling meetings and calls for the CMCO, managing a complex and dynamic calendar including coordination of staff meetings and meetings with external partners and organizations. 

• Acts as a liaison between the CMCO and internal departments, ensuring effective communication and cohesion within the office environment. 

• Drives close coordination and proactive resolution with the pool of Executive Assistants supporting the Executive Committee and M&C Leadership Team, ensuring seamless scheduling and consistent service delivery. 

• Assists with communication efforts upon request, including drafting and sending communications on behalf of the CMCO. 

• Coordinates travel arrangements for the CMCO, both domestically and internationally. 

• Processes expense reports for the CMCO and direct reports as needed, ensuring compliance with company travel and expense policies. 

• Obtains and organizes information for use in conferences, speeches, town halls, and reports as requested by the CMCO. 

• Maintains strict confidentiality of all corporate, personnel, and business-sensitive matters. 

• Ensures adherence to required training completion across the team, monitoring progress and following up with leaders and individuals as needed to maintain scorecard performance. 

• Identifies opportunities to leverage AI to absorb routine task work, freeing up capacity for higher-value strategic support. 

• Portfolio & Business Management – Compiles and documents updates on key initiatives across M&C and tracks risks, issues, action items, and progress. Follows up with teams as necessary. 

• Develops and updates PowerPoint decks that will be shared with enterprise leadership and across lines of business. 

• Drives meeting planning and preparation in support of business projects, offsites, and strategic objectives, including agenda development and material gathering. 

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
9IC

Required Experience: 

• 5+ years of experience as an Administrative Assistant, Executive Assistant or Business Manager 

Preferred Experience: 

• 7+ years of experience as an Administrative Assistant, Executive Assistant or Business Manager 

• Excellent interpersonal skills with the ability to build strong relationships across all levels of the organization. 

• Exceptional organizational and time-management skills with the ability to manage multiple competing priorities. 

• A proactive approach to problem-solving and decision-making. 

• Strong written and verbal communication skills, including experience drafting executive-level correspondence. 

• Proven ability to handle sensitive and confidential information with discretion. 

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) as well as Teams, Concur, and Workday. 

• Experience or curiosity of learning and using AI 

• Demonstrated ability to thrive in a high-pressure fast-paced environment. 

• Experience supporting Marketing & Communications functions  

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Anticipated Posting End Date:

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). 

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Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. 

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: [email protected]

Drug and Smoking Policy

TIAA maintains a drug-free and smoke/free workplace.

Privacy Notices

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