• Install, configure, and troubleshoot computer hardware and software.
• Resolve day-to-day workplace technology issues, including hardware and software faults, Microsoft Office applications, security and compliance matters, printing, and meeting room equipment.
• Work with other IT teams to troubleshoot and resolve network, server, and related infrastructure issues.
• Support IT asset management, incident management, and change management activities.

• Relevant experience providing desktop support to internal users, including issue analysis and troubleshooting.
• Strong customer service mindset and communication skills, with the ability to proactively identify and resolve issues.
• Proficiency in Windows operating systems, Microsoft Office, and standard office equipment such as copiers, printers, and scanners.
• Ability to independently install computer operating systems, troubleshoot issues, and ensure timely delivery of desktop services.
• Ability to diagnose and resolve onsite hardware issues for end users.
• Experience supporting operating systems, network access, and desktop productivity applications, including Word and Microsoft Teams.
• Working knowledge of IT asset management processes, including the procurement, receipt, allocation, and recovery of computers, network devices, servers, and other IT equipment.
• Good documentation and information-organization skills.
• Good English listening, speaking, reading, and writing skills.
• Familiarity with macOS.
• Familiarity with IT service management (ITSM) tools and relevant hands-on experience.
• Experience with systems such as IP telephony (IPT) and video conferencing is preferred.
• Experience with workflow automation, Microsoft Power Platform or similar automation tools, and AI tools is preferred.
• Experience in IT operations delivery management and team management is preferred. 

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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