Role Description: Nutrition Manager

Mission

As the Nutrition Manager, you will play a key role in fulfilling Extendicare’s purpose of Helping People Live Better by leading culinary operations within a long-term care home.

Using a person-centered approach, you will lead and inspire your team to deliver pleasurable dining experiences that promote the wellbeing and quality of life of our residents. The Nutrition Manager is an operational leader who works collaboratively with the interdisciplinary team and key stakeholders to advance Extendicare’s mission to provide people with the care they need, wherever they call home.

Key Outcomes

• Lead and develop a high-performing food service team that demonstrates Extendicare’s values and delivers exceptional service to our residents and families.

• Positively impact residents’ nutrition and enrichment through pleasurable dining experiences.

• Ensure accurate and timely provision of menu items reflective of each resident’s plan of care.

• Effectively and efficiently manage the day-to-day culinary operations for the home.

• Support the home’s financial health by proactively managing the food and food service supplies budget, monitoring spending, and meeting financial targets.

• Maintain compliance with provincial legislation, company policies, regulatory standards, and collective bargaining agreements across all culinary operations functions within a unionized environment.

Key Responsibilities

• Provide sustained support and actively participate in quality improvement processes and the development of quality improvement plans.

• Achieve resident satisfaction and employee engagement targets.

• Manage food services for residents with a focus on their individualized nutritional plans of care.

• Work with the multidisciplinary team, residents, and families to customize personalized menus.

• Ensure food and fluid interventions (as outlined in the resident’s plan of care) are prepared and served appropriately.

• Ensure menu items provided meet the assessed needs of residents.

• Collaborate closely with dietitians and dietary team members to ensure service delivery is consistently compliant with organizational policies, procedures, and all applicable legislation and regulatory requirements.

• Ensure the team follows required infection prevention and control and food safety guidelines.

• Ontario Only: Complete low and moderate routine resident nutrition assessments as delegated by the Registered Dietitian (RD).

• Maintain operational excellence within the defined budget.

• Manage vendor and community partnerships related to the delivery of culinary services.

• Hire, train, and engage a team of dietary staff to deliver quality nutrition and culinary services in a unionized environment.

• Take a hands-on approach to leading, mentoring, and supporting the dietary team as required.

Qualifications

• Ontario Only: Current membership with the Canadian Society of Nutrition Management (CSNM) or Registered Dietitian designation.

• Valid Food Safety Handler’s Certificate.

• Minimum of three (3) years of relevant dietary experience and one (1) year of leadership experience.

• Passion for food production, food service, and long-term care.

• Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one.

Core Competencies

• Resident-Centred Nutrition and Culinary Practice

• Customer Service and Communication

• Leadership and People Management

• Operational and Budget Management

• Computer Skills and System Proficiency

• Change Management

• Analytical Thinking

• Time Management

• Attention to Detail

Attributes of an Effective Leader

• Strategy Development: Understands the organization’s strategy and sets priorities to make it happen.

• Self-Motivated and Results Driven: Takes ownership and holds themselves and others accountable for delivering high-quality, timely, and cost-effective results.

• Collaboration: Inspires a collaborative team environment and works effectively with others while demonstrating the ability to influence.

• Effective Communication: Actively listens, seeks to understand all perspectives, and communicates respectfully.

• Problem Solving: Recognizes issues and takes ownership of resolving challenges beyond the clear role mandate.

• Builds High-Performing Teams: Develops the capability of individuals and teams through continuous feedback, coaching, and a commitment to learning and development.

• Data Analytics & Continuous Improvement: Uses data to identify and measure performance and develop solutions that drive improvement.

What Extendicare Has to Offer

At Extendicare, we believe that working as a team creates an environment that allows us to reach our full potential. We value each employee, encourage equal opportunities for growth, and recognize achievement.

As a valued member of our team, you can expect:

• Continuous mentorship, support for lifelong learning, and growth opportunities.

• Opportunities for advancement and career growth within the organization.

• A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.

• Employee Family Assistance Program (EFAP).

• Robust benefits package.

About Extendicare

Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of a growing seniors’ population, inspired by our mission to provide people with the care they need, wherever they call home.

We operate a network of long-term care homes (both owned and under management contracts), deliver more than 11 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 150,000 beds across Canada. Extendicare proudly employs nearly 30,000 qualified, highly trained, and dedicated team members who are passionate about providing high-quality care and services to help people live better.