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The Position

About the Role:

This role is focused on our Accu-Chek SmartGuide CGM Solution. At Roche, Diabetes Nurse Educators play a critical role in the training and educating healthcare professionals and patients living with diabetes about our Accu-Chek SmartGuide CGM solution. 

Diabetes Nurse Educators  develop clinical relationships from the time spent with healthcare professionals which can drive advocacy for the use of Accu-Chek SmartGuide CGM solution.  

Diabetes Nurse Educators work closely and collaborate with the Sales Specialist Team to share knowledge and create awareness about our Accu-Chek SmartGuide CGM solution. 

Typically this involves:

• Hosting on-site 10–15 minute patient onboarding and HCP train the trainer sessions
• Mapping out weekly schedules with Sales Specialist colleagues. 
• Drive attendance at clinic opportunities (DAFNE, CGM initiation sessions, and hypoglycemia clinics)
• Provide proactive hypercare during the first 12 months to reduce patient drop-off
• Attend stand meetings and joint visits with Sales Specialist colleagues 
• Maximise on-site visibility at key hospital sites. 

Key Responsibilities:

Training & Education:

• Deliver engaging and effective training on the use of Accu-Chek SmartGuide CGM solution.to healthcare professionals and patients living with Diabetes in one-on-one and group settings.
• Adapt training styles to suit a diverse audience, ensuring knowledge retention and application in both clinical practice and self-management.
• Utilise digital and remote training tools to support virtual education when necessary.

Patient Support & Empowerment:

• Train patients and caregivers on use of Accu-Chek SmartGuide CGM solution. and associated applications to enable effective diabetes management.
• Maintain a hypercare approach to supporting caregiver teams and their patients after providing the initial training and patient onboarding. 
• Provide tailored training support to patients initiating this new technology, ensuring confidence in self-care.
• Approach patient education with strong empathy and understanding, ensuring individuals feel supported in managing their condition.
• Work closely with healthcare teams to improve patient adherence and outcomes through structured education programs and follow up. 
• Offer compassionate, patient-centred guidance to enhance diabetes control with the use of the Accu-Chek SmartGuide CGM and overall well-being.

Clinical Expertise & Support:

• Provide expert technical guidance and support on the use and management of Accu-Chek SmartGuide solution to healthcare professionals, and patients.
• Offer on-site and remote support for healthcare professionals implementing the Accu-Chek SmartGuide CGM solution in their clinics.
• Assist in initial troubleshooting concerns related to the Accu-Chek SmartGuide CGM solution.

Customer Relationship & Stakeholder Engagement:

• Develop strong relationships with patients, key stakeholders, including nurses, dietitians, endocrinologists, and other healthcare professionals.
• Understand the dynamics of individual diabetes clinics to identify the types of patients that will benefit most from Accu-chek SmartGuide CGM. Proactively share these insights with the sales specialist team.
• Act as a trusted advisor, ensuring Healthcare professionals and patient needs are met through high-quality education and support.
• Support the sales specialist team by sharing clinical insights and expertise.

Qualifications & Experience:

• Diabetes Nurse Educators must have experience from working in the field of diabetes care. This may include nursing, dietetics and other relevant backgrounds.
• Prior experience or familiarity in the use of CGM solutions would be desirable. 
• Experience in delivering training to both healthcare professionals and patients in group and individual settings.
• Strong understanding of diabetes management, including medication, monitoring, and lifestyle interventions.

Skills & Competencies:

• Strong empathy and ability to support patients with a compassionate, patient-centred approach.
• Excellent communication and presentation skills. 
• Ability to simplify complex clinical concepts for different audiences.
• Strong problem-solving skills and ability to handle clinical inquiries effectively.
• Confident in use of medical device and digital technology
• Confident in using digital training platforms and remote learning tools.
• Ability to work independently while being a collaborative team player.
• Willingness to travel regularly, including overnight stays when required.

Additional Requirements:

• Full Irish driving licence. 
• Occasional travel to the UK to support customer training may be required.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.