Job Title: Desktop Surveyor – Home Claims  

Location: Leicester or Bexhill (hybrid - with a high degree of flexibility)
  
 

Welcome to Hastings Direct 

 
We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. 
 

We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.  
 

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you. 

Role overview   
 

You’ll be responsible for providing a customer focused and cost-effective service through virtual surveying. You’ll assess our customers’ property damage, the need for remediation, or replacement, using our in-house software – and aim to settle the claim for the customer, always following and contributing to our philosophies. By virtually assessing the scene of the loss or event, you’ll gather relevant information, document the findings and prepare and delivery the claim decisions and solutions to our customers.
 

Job details – you’ll need to have demonstrable experience in: 
 

• Investigating, managing and reporting on a varied range of surveyed claims

• Liaising with customers, determining policy cover and legal liability investigations, establishing the loss value and any associated costs

• Handling and settling via desktop a varied range of incidents

• Ensuring all claims are managed properly, fairly and with integrity, producing reporting which demonstrates this

• Maintaining high standards of communication with internal stakeholders and providing information on significant claims trends

• Participating in the policy wording and claims handling enhancement working group and contributing to the claims auditing process

Essential skills/experience: 
 

• Experience of investigating and handling domestic property claims

• Excellent knowledge of current case law, settlement methods, building regulations, market pricing and flood/escape of water/fire damage management best practices and principles

• Good knowledge and day to day experience around claims scoping and management software

The interview process 

• Recruiter intro/screening call   

• 1st stage interview with Surveying Manager and Surveying Team Leader 

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our career's website. 

Regrettably, we are unable to offer sponsorship for this role. 

Benefits: In addition to a competitive salary, you will also receive… 

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail 

Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus 

Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support 

Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs 

There's more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more...

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. 

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

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