Who We Are

Robert Half is seeking a Deskside Technician III (DST) who will provide OS and software support for corporate users. They install, repair, and perform preventive maintenance on, and supply, and inventory personal computers and related equipment. They work with technical support and other IT teams to detect and rectify system performance problems that affect the productivity of corporate users. Typically, they identify areas for improvement and coordinate the deployment of technology solutions. In some locations, they may be responsible for modifying, repairing, and conducting preventative maintenance on other IT equipment and related systems. They may set up, coordinate, and monitor the operation of IT equipment associated with a data center. They perform other troubleshooting activities as required.

What You'll Do

• In addition to Level II activities: Assist other DSTs and provide higher level support for software installations.
• Assist in advanced troubleshooting activities including network connectivity, executive support, and user access requests.
• In the absence of or with the Lead, responsible for distributing tasks to DST’s and monitoring and balancing team workload.
• For escalated issues, responsible for follow-up with users to ensure tasks were completed as required.
• Cross train other DST’s on technical support activities.
• Responsible for managing and participating in projects with other IT teams.
• Responsible for maintaining deployed equipment inventory.
• Strong familiarity with business owners and their processes.
• Able to work in high pressure situations with other IT teams.
• Assist in the setup and support of critical training activities.
• Manage requests and user interaction for advanced installation and configuration of hardware and software (Equity Edge, PayBase, Purchase Express, Readsoft, and Oracle software), and other technically challenging tasks.
• In addition to Level II: Work closely with other teams (purchasing, network, server, & QA) to document and evaluate new printers and multi-function devices and other hardware.
• Participate in maintenance and troubleshooting activities related to network and telephony systems in corporate and field offices. May include installing hubs, switches, routers, and phone system support.
• In coordination with other IT groups, participate in troubleshooting exercises related to end user performance problems. May provide periodic reports related to IT activities to non-IT groups.
• Provide facility report in Daily Health Check meeting.
• Basic Active Directory tasks.
• Submit request to access network resources (network shares/folders, mailboxes, distribution lists and calendars).
• Handle property management issues involving building mechanical systems such as HVAC, electrical, plumbing and security.
• Assist Deer Park team should disaster occur/recover plan in place.

What You'll Need

• Bachelor's degree preferred.
• 4+ years’ recent experience supporting windows based PC’s.
• Desired certifications or equivalent experience strongly encouraged: A+, CNA, MCSE, Apple Certified Technician (ACDT), Apple Certified Portable Technician (ACPT), Cisco.
• Proficiency and expertise in Microsoft Windows XP, Mac OS X is a plus, Office Suite and network architecture.
• Familiarity with window Terminal Services and basic network concepts (DHCP, DNS, WINS), LAN/WAN, antivirus systems, RDP, VPN and wireless.

The typical annual salary range for this position is shown below and is negotiable depending upon experience and location.

We offer exceptional earning potential and a competitive benefits package, including group health insurance benefits (medical, vision, dental), FSA and HSA healthcare accounts, life and accident insurance, adoption and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at https://roberthalfbenefits.com.

Robert Half Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran

As part of Robert Half’s Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check.

Our recruiters use their expertise and may utilize AI to help with their evaluation of candidates.

Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to [email protected] or call 1.855.744.6947 for assistance.

In your email please include the following:

• The specific accommodation requested to complete the employment application.

• The location(s) (city, state) to which you would like to apply.

For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.