Job Profile Summary

Responsible for providing support to the Underwriting team especially to interpret, prepare and analyse underwriting data to provide comprehensive modelling information to support the underwriting process

Job Description

• Supporting Class and other Underwriters in all aspects of the underwriting and management of the account
• Coordination and quality control with Risk Admin 
• Modelling of PV risks
• Liaison with Credit control department
• Preparation and monitoring of peer review meetings
• Maintenance of risk history involving organisation and filing
• Assisting with special projects
• Keeping aggregate exposure records
• Preparation of statistics
• Assisting other PV Class underwriters as appropriate.
• Assisting the PV Unit Head with management data monitoring.

Regulatory Responsibilities

Comply with all policies and procedures and ensure that due regard is paid to providing good customer outcomes and the fair treatment of customers. 

Manage the relationships with Customers, Agents and Service Providers:

• Advise, assist and service customers on insurance and risk matters to promote customers’ satisfaction
• Foster positive relationships with customers and attain an understanding of their needs
• Ensure that customer complaints are promptly identified, recorded and referred as appropriate
• Complete all required annual product review assessments to agreed timescales with approvals obtained and recorded
• Follow all Chaucer Group Product Governance processes in the UCM and obtain appropriate approvals
• Ensure that the principles of providing good customer outcomes and the fair treatment of customers are upheld by Agents and Service Providers.

Skills and Competencies

• Lloyd’s Market Box / Syndicate Experience
• Other insurance experience
• Mathematics, Data and Analytical Skills
• Intermediate Excel, Charms and Charisma
• Understanding of the risks being taken
• Able to communicate with different levels and is adaptable
• Works as part of a team

Education

• Fully or almost qualified ACII qualification - job holders will be expected to achieve Associateship in a reasonable period of time

ABOUT US

Chaucer is a leading insurance group at Lloyd’s, the world’s specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups.

Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website.

Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation). 

A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment.

We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.