What challenge awaits you?

The Procurement team is looking for a commercially sharp vendor manager who can keep our deliverability supply base balanced, competitive, and low-risk while continuously improving margin. You will own the cost side of our SMS and email vendor relationships end to end, from sourcing and onboarding to rate-card negotiation and ongoing performance governance.

You will build and maintain a vendor base that gives Bloomreach coverage in every geography we sell into, redundancy where we are exposed, and pricing that lets Sales win deals without eroding margin.

You will then use that supply base to partner across Pricing, Deliverability, and Sales, translating carrier and vendor costs into custom pricing and rate cards, and making sure customer escalations are routed and resolved through clearly defined paths.

Your job will be to:

1. Own the commercial management of our SMS and email vendor relationships
2. Onboard new vendors and expand coverage into new geographies
3. Optimize custom pricing, rate cards, and margin with Pricing, Deliverability, and Sales
4. Keep the vendor base balanced, competitive, and low-risk
5. Be an expert in your craft

a. Own the commercial management of our SMS and email vendor relationships

• Be accountable for the cost performance of our SMS and email deliverability vendors
• Own vendor contracts, rate cards, commercial terms, renewals, and commitments across the deliverability supply base
• Track vendor spend, volumes, and unit costs, and drive negotiations that reduce cost and improve terms
• Define and manage clear escalation paths so customer-impacting vendor issues are routed and resolved quickly
• Build and maintain scorecards in cooperation with FP&A to monitor vendor cost, quality, and reliability, and hold vendors accountable to them

b. Onboard new vendors and expand coverage into new geographies

• Identify, evaluate, and onboard new SMS and email vendors in geographies where Bloomreach is expanding
• Run structured sourcing and due-diligence processes covering coverage, cost, deliverability quality, compliance, and risk
• Lead commercial onboarding, contracting, rate-card setup, and integration hand-off with the Deliverability team
• Ensure new vendors meet Bloomreach's standards for reliability, compliance, and competitiveness before they carry production traffic

c. Optimize custom pricing, rate cards, and margin

• Partner with Pricing to translate vendor and carrier costs into competitive custom pricing and rate cards
• Work with Sales to support custom-priced and high-volume deals, protecting margin while enabling wins
• Partner with the Deliverability team to align vendor routing and quality decisions with cost and commercial goals
• Identify and execute margin-improvement opportunities across the vendor base, from renegotiation to re-routing volume
• Model the margin impact of pricing, routing, and vendor changes to support commercial decisions

d. Keep the vendor base balanced, competitive, and low-risk

• Maintain a balanced supply base that avoids over-reliance on any single vendor and mitigates supply, pricing, and compliance risk
• Continuously benchmark vendor pricing and performance against the market to keep Bloomreach competitive
• Monitor geographic coverage and redundancy, and close gaps before they become customer or margin risks
• Own vendor risk management, including contingency and failover options for critical routes and regions

e. Be an expert in your craft

• Develop deep expertise in SMS and email deliverability economics, carrier/vendor pricing structures, and rate-card mechanics
• Stay abreast of market trends, new vendors, regulatory changes, and pricing dynamics across the geographies we operate in
• Present cost, margin, and risk insights in a manner that is clear to both commercial and technical audiences
• Ultimately, your goal is not just to manage vendors but to actively improve Bloomreach's margin, competitiveness, and customer experience across the deliverability supply base

Your success story will be:

• In 30 days, you dive right in, build a full picture of our current SMS and email vendor base; contracts, rate cards, spend, volumes, and coverage — and produce a state-of-the-union on cost, risk concentration, and margin by the end of the first 30 days.
• In 90 days, you begin executing quick-win renegotiations, define clear customer escalation paths with the Deliverability team, and partner with Pricing and Sales on your first custom pricing and rate-card optimizations.
• In 180 days, you fully own the deliverability vendor portfolio, onboarding vendors in new expansion geographies, running a balanced and benchmarked supply base, and delivering measurable margin improvement, becoming an essential partner to the Pricing, Deliverability, and Sales teams.

You have the following experience and qualities:

1. Professional — experience in vendor/commercial management, procurement, or pricing, ideally in SMS/email deliverability, telecom, or messaging
2. Personal — commercial judgment, independence, and fluency in English

Professional experience

• 3-5 years of experience in vendor management, procurement, category management, or commercial/pricing roles
• Hands-on experience negotiating contracts, rate cards, and commercial terms with vendors or carriers
• Strong understanding of unit economics and margin, and the ability to translate supplier costs into customer pricing
• Experience managing a supply base for balance, risk, redundancy, and competitiveness
• Familiarity with SMS and/or email deliverability, telecom/carrier pricing, or messaging vendors is a strong plus
• Proven ability to partner with cross-functional stakeholders — Pricing, Sales, and technical/deliverability teams
• Proficient in Google Sheets/Excel and comfortable building cost, pricing, and margin models, preferably through the use of AI
• Solid understanding of how commercial and vendor decisions drive margin, risk, and customer experience

Personal qualities

• Commercially minded — take pride in finding cost savings, margin gains, and competitive advantage
• Have a knack for navigating ambiguity and unique customer problems within the deliverability space
• Enjoy working with others and building trust across procurement, commercial, and technical teams
• Motivated by and willing to work on complex, cross-functional, time-sensitive negotiations
• Excellent attention to detail coupled with the ability to resolve issues and escalations quickly
• Possess a passion for vendor economics and continuous improvement
• Take ownership of both successes and failures, with the ability to apply learnings to future negotiations
• Possess a high degree of independence and self-organization to navigate ambiguous, fast-moving situations
• Fluent in English with excellent written and verbal communication skills

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