The DC Clerk is responsible for maintaining accurate equipment inventory, coordinating the issuance and return of equipment to associates, and supporting daily Customer Pick-Up (CPU) operations. This position ensures equipment is properly tracked, organized, and accounted for while providing exceptional customer service to customers picking up merchandise. The role also provides administrative and operational support to ensure efficient daily Distribution Center operations.

Pay Transparency

Hourly Pay Range: $19.00 – $23.00 per hour

Actual starting pay will be determined based on the candidate’s relevant experience, qualifications, skills, and other job-related factors.

Job Responsibilities

• Maintain and monitor equipment inventory, ensuring accurate tracking of equipment issued to and returned by associates.
• Distribute equipment to associates and maintain appropriate sign-out and return records to ensure accountability.
• Inspect returned equipment for visible damage, missing items, or operational concerns and report discrepancies to Operations Management.
• Maintain an organized, clean, and secure equipment cage and ensure equipment is properly stored and readily available for daily operations.
• Conduct routine equipment inventory counts, reconcile discrepancies, and communicate shortages or concerns to Operations Management.
• Greet and assist customers with merchandise pick-ups, ensuring a positive and efficient customer experience.
• Verify customer pick-up documentation and coordinate with warehouse associates to facilitate timely and accurate order fulfillment.
• Manage incoming calls and respond to customer service inquiries related to customer pick-ups and Distribution Center operations.
• Assist with locating, picking, and processing customer orders as needed.
• Process FedEx orders and coordinate outgoing shipments as required.
• Scan, organize, and maintain delivery documents, equipment logs, inventory records, and other operational paperwork.
• Complete assigned administrative tasks within established timelines and communicate progress or concerns to Operations Management.
• Identify and report inventory discrepancies, equipment issues, and documentation inaccuracies for timely resolution.
• Retrieve and provide copies of delivery manifests and related documentation upon request.
• Provide general administrative and operational support to the Operations Manager and Leads.
• Perform other duties as assigned

Required Qualifications

• High School Diploma or equivalent experience.
• Strong verbal and written communication skills.
• Strong organizational skills with the ability to maintain accurate records and inventory documentation.
• Ability to multitask and manage competing priorities in a fast-paced Distribution Center environment.
• Working knowledge of Microsoft Word and Excel.
• Strong attention to detail, accuracy, and accountability.
• Ability to provide professional and courteous customer service.
• Ability to work independently and collaboratively with Operations Management and warehouse associates.
• Must be able to pass a lift assessment with a push/pull requirement of 250 lbs.
• Must be able to work flexible hours based on departmental needs, including evenings and weekends.

Preferred Qualifications

• Previous experience in a warehouse or Distribution Center environment.
• Experience with equipment inventory management, asset tracking, or equipment issuance.
• Previous customer service or customer pick-up experience.
• Previous experience in an administrative or clerical role.
• Familiarity with warehouse management systems, inventory tracking systems, or equipment management processes.

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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