Runbook SME is responsible for collecting, creating, testing, and governing complex task activities such as DR activities (activation, dry test, Drill, etc...), application migration activities, DC modernization, etc…, into a single document (runbook) that contains all the environment details, and contacts’ information, alongside the required activities to achieve such a complex task.

This role is achieved through four stages:

1. Data collection and interviews
2. Runbook creation
3. Runbook testing
4. Governance

Requirements

• Understanding of Cloud technologies and migration methodologies
• Good knowledge of known virtualization platforms preferably vSphere, HyperV, and other platforms will be also considered.
• Good knowledge of known containerization platforms preferably OCP and other platforms will be also considered.
• Good Knowledge of enterprise IT architecture, for example, Storage and/or backup configuration and replication options, Different OS deployment and management techniques, and Network components and their configuration.
• Strong communication and collaboration skills
• Logical and design thinking
• Problem Solving skills
• Data modeling and Data visualization
• IT service management knowledge
• Should have experience in Data Center Migration Discovery Phase, Data Center Migration Planning Phase, Data Center Migration Execution
• Experience with automated discovery tools e.g. Device 42, vRNI, etc.
• Excellent skills in using advanced features of Microsoft Excel (Data Modeling and Analysis)
• Experience in conducting workshops, and preparing migration strategies, migration plans, runbooks, and status reports.
• Good understanding of Cloud/infrastructure components and migration methodology. Good documentation skills.
• Strong stakeholder management skills – and negotiation skills.

Certification and Education 

• Bachelor’s degree in computer science/information systems or equivalent.

Preferred Data Engineering certificate(s)

• CCNA, network essentials, CompTIA Network+ or equivalent
• ITIL V3 and/or V4 Foundation
• Certified by one of the major cloud providers.

Desirable skills and experience

• Experience in delivering engagements under PRINCE2, PMP, or TOGAF frameworks.
• Understanding of ITSM framework(s).
• Experience in presenting at a user group, trade show, or similar is highly desirable.