About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

About The Department

UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.

As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

Job Responsibilities

• Provide application support to various business users.  Attend to business queries and business requests promptly. Follow through the business requests to a proper closure 

• Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool 

• Reverse-engineer user queries and reports to identify underlying data logic, source systems, and transformation rules. 

• Analyze and interpret complex SQL queries, stored procedures, and data models to trace data lineage and logic. 

• Review and troubleshoot ETL pipelines (Informatica, SSIS) to identify data quality issues, performance bottlenecks, or logic errors. 

• Support data validation, reconciliation, and root cause analysis for data discrepancies in financial reports. 

• Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented 

• Ensure all incidents and problems are proactively managed – Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management  

• Collaborate with the development team in identifying resolutions and transitioning of releases into production environment 

• Adopt standard Incident and Problem Management workflow and processes, i.e timely ticket, defect and incidents loggings including proper change management processes and quality issue/impacts emails 

• Participate in DR/BCM activities or infrastructure related upgrade 

• Responsible of capacity management.  To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead 

• Aside from day-to-day support duties, there will be requirements to undertake other responsibilities  such as management reporting & other centrally driven project initiatives as needed .

Job Requirements

• Degree in computer science/engineering or related disciplines. 

• Min 5 years of experience in application development and support environment in Banking Finance, ETL, Data warehouse, and business intelligence 

• Individual must have working experience in Unix/Windows platforms, batch scheduling tools, Database query skills, BI Tools skillsets  

• Strong understanding of banking products, financial instruments, and regulatory reporting. 

• Ability to read and interpret technical documentation, data dictionaries, and ETL job logs. 

• Mandatory Technical skills : Teradata, Oracle / MS SQL, Unix/Linux, AS400, Control-M, Shell scripting 

• Knowledge of ITIL of similar framework will be advantage  

• Hands on Experiences in Teradata, Hadoop Big Data using Cloudera (CDH 5.8 or above), Hive, MS PBI , SSAS ,  Informatica  

• Excellent communication, interpersonal and analytical skills 

• Excellent knowledge of front to back banking business, finance, risk and accounting data across various sectors 

• Excellent & proven Incident/Problem Management and organization skills a must 

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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