About us 

With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments — from everyday connections to landmark celebrations.

Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other.

Join us and play your part in making life’s moments mean a little more.

About the Function

About the role

As a Level 5 Business Analyst, you will play a pivotal role in delivering the Customer Operations Transformation agenda through data-driven insights, performance analytics, and reporting excellence across the end-to-end Order-to-Cash (OTC) process. Acting as a trusted business partner, you will collaborate with Commercial, Supply Chain, Finance, and Order-to-Cash teams to transform complex data into actionable insights that enable strategic decision-making, improve operational performance, and enhance customer experience.

You will lead the development of performance measurement frameworks, standardized KPIs, and self-service reporting capabilities while driving continuous improvement through deep analytical insights and root-cause analysis.

You will be responsible for:

• Extract, consolidate, validate, and analyze data from enterprise systems such as SAP ECC, SAP S/4HANA, Salesforce, Cash Cube, DORA, and other business applications.
• Analyze business performance to identify trends, risks, root causes, and opportunities for improvement across the Order-to-Cash, Supply and Commercial processes.
• Convert complex data into clear, actionable insights that support operational and strategic decision-making.
• Design and maintain executive dashboards, scorecards, KPIs, and performance reporting for Customer Operations.
• Develop automated and scalable reporting solutions to improve reporting efficiency and business visibility.
• Build self-service reporting capabilities that enable Commercial, Finance, Supply Chain, and Customer Operations teams to access insights independently.
• Standardize business metrics and reporting while ensuring data quality and governance.
• Partner with business stakeholders to define KPIs, performance measures, and reporting requirements aligned to business priorities.
• Support Customer Operations Transformation initiatives through data analysis, performance measurement, and business insights.
• Collaborate with other partner (D&T, Master Data etc.) and business teams to continuously improve reporting, data quality, and analytics capabilities.

·       Identify opportunities to automate manual reporting and enhance business intelligence solutions using Power BI and other analytics tools.

Required Exp

Experience / skills required

• 10+ years of experience in Business Analytics, Data Analytics, Business Intelligence, or Performance Reporting.
• Experience working across Order-to-Cash (OTC), Supply Chain, Commercial, and Finance functions.
• Strong experience extracting and analyzing data from enterprise systems such as SAP ECC, SAP S/4HANA, Salesforce, Cash Cube, DORA and other business applications.
• Hands-on experience with Power BI, Excel, SQL, and reporting/visualization tools.
• Experience designing KPIs, dashboards, scorecards, and performance reporting frameworks for business stakeholders.
• Proven ability to translate business requirements into analytical solutions and actionable insights.
• Experience working with cross-functional teams and managing stakeholder relationships across business and technology.
• Exposure to data governance, reporting automation, and continuous improvement initiatives.
• Experience supporting large-scale transformation or digital programs is preferred.

Knowledge of Agile ways of working and experience delivering in sprint-based environments is desirable.

Working with Us

Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one.

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including: 

Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible.

We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team.

Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win.

Wherever you join us, you’ll have the opportunity to contribute, make an impact and play your part in making life’s moments mean a little more.

Ready to bring your best? This could be your opportunity.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

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Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.