Major Responsibilities:

• Analyze data, workflows, and processes to design and implement software solutions 

• Identify, map, measure, and improve clinical and workflow processes 

• Perform workflow analysis and prepare documentation using modeling techniques 

• Develop and maintain process documentation, including requirements, specifications, and user manuals 

• Translate user requirements into functional and technical design specifications 

• Configure and test systems to meet requirements 

• Develop and execute test plans, conduct various testing phases, and document outcomes 

• Create and deliver end-user training modules, evaluate training effectiveness, and assist users 

• Communicate project status, manage application version upgrades, and ensure project timelines are met 

• Collaborate with technical staff and clients to implement procedures and applications 

• Consult with providers and leadership to resolve issues related to equipment and applications 

Licensure, Registration, and/or Certification Required:

Based on Pharmacy Automation as area of support; 

• Registration or licensure with state board of pharmacy per state of employment requirements  

• Certification through Pharmacy Technician Certification Board (CPhT) or National Healthcareer Association (ExCPT)  

Education Required:

Bachelor’s Degree in related field such as computer science, applied stats, applied math, or data science or equivalent knowledge 

Experience Required:

Typically requires 3 years’ experience in related fields of informatics, data science, computer science, statistics, business analytics. Preferred experience: Data modeling, data pipeline creation, Snowflake Cloud Engineering, Python for scripting, workflow automation, mastery of SQL

Knowledge, Skills & Abilities Required:

• Experience in using applications, operating systems and databases to include the basic hardware, platform, connectivity, and interface knowledge 

• Project management experience with ability to use project management software 

• Ability to work with a minimal amount of supervision, to balance multiple tasks, be detail oriented, set priorities and accomplish assignments in a timely manner utilizing excellent customer service skills 

• Organizational and analytical skills. Strong problem and issue resolution skills. 

• Strong written and oral communication skills. Ability to work closely with health care application users, vendors, and technical professionals. 

• Demonstrated ability to translate user requirements into system specifications. Understanding of change management practices and procedures. 

• Demonstrated understanding of technical components and how they relate to applications 

Physical Requirements and Working Conditions:

Based on Pharmacy Automation as area of support; 

• Must be able to sit, stand, walk, lift, bend, kneel, climb, twist, crawl and reach above shoulders  

• Requires considerable walking, standing, pushing mobile cart of 50 pounds maximum and lifting 35 pounds of material 

• Must have functional vision, touch and hearing 

• Must be able to speak and be understood by others to communicate effectively  

• Utilizes appropriate personal protective equipment (PPE) to perform job duties and minimize exposure to hazardous agents, body fluids, and communicable diseases 

• May be exposed to chemical hazards  

• May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease 

• Frequent fine motor motion of hands and wrists to perform manipulative skills such as writing, typing, data entry into the computer, and preparation of medications, including use of syringes 

• Take necessary precautions to avoid inadvertent needle sticks, minor cuts or bruises. Exposed to various conditions throughout the workday such as walking on hard surfaces, climbing stairs and changes in temperature and humidity. 

• Operates all equipment necessary to perform the job 

• Flexibility to travel between pharmacy locations 

• This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of physical requirements and working conditions. 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.