Job Posting End Date

11-14-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

The Underground Damage Prevention organization manages the 811 or underground facilities locate request tickets.  The reviewing process leverages information on the request ticket and GIS mapping information to determine if a field locate is necessary.   AEP receives approximately 1.6 million facilities locate request annually electronically.  

Job Description

What You'll Do:

• Review locate ticket requests electronically.
• Comprehend and interpret symbology on AEP GIS Distribution Map and distinguish colors.
• Follow complex mapping directions. Maintain focus on continuous ticketing flow while sustaining quality and proportional quantity of work.
• Learn basic underground damage prevention laws.
• Provide minimal customer service to excavators and referring more complex issues to others as appropriate.

What We're Looking For:

Education requirements are listed below:

Damage Prevention Spec Associate-Specialist:

• High school diploma or GED.

Work Experience requirement listed below:

Damage Prevention Spec Assoc:

• At least six months of post-high school experience in learning and utilizing administrative office procedures, practices and equipment

Damage Prevention Spec:

• Two (2) years of experience in damage prevention experience.

Other:

• Work independently in a focused environment. Must demonstrate analytical and problem-solving skills.
• Must demonstrate effective communication skills.
• Knowledge of AEP Ticket Management System.
• Knowledge of AEP GIS Mapping.
• Must be able to distinguish colors.

What You’ll Get:

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

 

Where Putting the Customer First Powers Everything We Do!

 

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

 

Compensation Data

Compensation Grade:

SP20-002

Compensation Range:

$18.87 - $27.67

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.  

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.