JOB DESCRIPTION

Job Responsibilities  

• Provide L2 technical support and advice to users on systems-related issues or queries 

• Perform administration/maintenance and works toward continuous optimization of systems performance related to Microsoft 365 & MDM product e.g Intune 

• May need to be on standby with on-call availability with varied shifts including nights, weekends and holidays during critical cutover or L1 incident management 

• Provide technical support for multiple customer environments on End User Devices operations 

• Provide support for Windows operating systems (OS), end-users software and applications  

• Develop and maintain technical documentation related to design, UAT, configuration, usage, troubleshooting, etc., for all Microsoft 365 & applications and services of MDM products 

• Work closely with Service Delivery Managers and Technical Managers to deliver operational service excellent to meet customer expectation 

• Provide support to project implementation and documentation. 

• Provide technical solution for project delivery and handle and resolve all technical aspects, with hands on approach 

• Work closely with Project Manager to deliver high-quality project implementation 

• Develop and maintain PowerShell scripts used to manage / support the Microsoft 365 & Intune 

• Any ad-hoc duties as assigned 

Job Requirements:- 

• At least Diploma in any IT related courses 

• At least 3 - 5 years of IT experience. ICT experience in providing end user devices support / migration / implementation. 

• Fundamental knowledge of Microsoft 365 (Intune, Microsoft Teams, SharePoint online, Exchange Teams and Azure AD) 

• Familiarise with endpoint device management tools: 

• On-prem - Active Directory environment Group Policies (GPOs) related to endpoint devices. Other e.g. SCCM, BitLocker, LAPS  

• Familiarise with endpoint devices operating system (OS). Windows 10/11. Advantageous to know MacOS, iOS, Chrome OS 

• Candidates are required to handle clients professionally during all interfaces, and are customer oriented, and work effectively both independently and in a team environment 

• To have Microsoft 365 related certifications MD102, MS102, CompTIA A+, etc 

• Technical accredited competency for: Major hardware system vendors (e.g Lenovo, HP & Dell) 

• Basic programming knowledge e.g. PowerShell and Visual basic scripting  

• Office Productivity tools for writing and presentation skills needs. 

• Knowledge of IT lifecycle management 

• Knowledge of ITSM - Incident Management, Problem Management, Change Management, Asset Management, Patch Management  '

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