Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

The Cybersecurity Monitoring & Response Analyst - Mid Level is responsible for detecting, investigating, and responding to security events, ensuring potential threats are rapidly identified and mitigated. Through continuous monitoring, case management, and decisive response actions, they help safeguard USAA's operations, members, employees, and critical assets from evolving cyber threats.

Within defined guidelines and framework, investigates, analyzes, and responds to security anomalies and events (e.g. suspicious behavior, attacks, and security breaches) within USAA's environments using a variety of cyber defense tools to detect and respond to threats. Conducts vulnerability, security configuration, and/or penetration testing assessments of systems and networks. Identifies cyber threats, analyzes operational impacts, and communicates to appropriate stakeholders. Stays current with latest information security threats, exploits, trends, and intelligence.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ OR Colorado Springs, CO. Relocation assistance is not available for this position.

What you'll do:

• Maintains awareness of the latest critical information security vulnerabilities, threats, and exploits.
• Monitors internal and external networks, systems, and applications for security anomalies and events (e.g. suspicious behavior, attacks, and security breaches).
• Assists in responding to cyber incidents, performing moderately complex analysis using security tools.
• Builds a broad range of knowledge, understanding, and experience (e.g. forensics, networking, servers, coding, etc.) to determine a malicious actor's tactics, techniques, and procedures.
• Assists in conducting routine vulnerability management, security configuration assessments, and/or penetration testing operations.
• Under direct supervision, uses the discoveries from the incident response process to make basic improvements to the existing detection capabilities and security controls.
• Documents findings of completed alerts and assists with incident documentation.
• Serves as a resource to team members on escalated issues of a routine nature.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree OR 4 years of relevant education and/or experience.
• 2 years of related experience in Information Security, Cybersecurity and/or Information Technology with a security focus to include accountability for moderately complex tasks and/or projects.
• 1 year of related experience in one of the following domains: Security and Risk Management, Asset Security, Security Architecture and Engineering, Communications and Network Security, Identity and Access Management, Security Assessment and Testing, Security Operations, Software Development Security.
• Availability to work during non-standard business hours including holidays and weekends.
• Developing level of business acumen in the areas of business operations, risk management, industry practices and emerging trends.

What sets you apart:

• Experience working in a Security Operations Center (SOC), cybersecurity operations, or related IT security environment.
• Experience monitoring, triaging, investigating, and responding to cybersecurity alerts, events, and incidents.
• Experience using Endpoint Detection and Response (EDR) platforms, such as CrowdStrike, Microsoft Defender for Endpoint, or similar tools, to investigate suspicious activity and support incident response.
• Experience analyzing security events across Windows, Linux, and macOS environments.
• Experience with security monitoring, log analysis, and SIEM technologies such as Splunk, Elastic, Microsoft Sentinel, or similar platforms.
• Knowledge of cyber threat hunting, threat intelligence, MITRE ATT&CK, adversary tactics and techniques (TTPs), or digital forensics concepts.
• Experience with scripting or automation using Python, PowerShell, or similar technologies.
• Ability to participate in shift work, on-call rotations, weekends, holidays, or other non-standard business hours in support of 24x7 security operations.
• Familiarity with cloud security monitoring, identity-based threats, and investigating suspicious activity within Azure, AWS, Microsoft 365, or similar platforms.

Compensation range: The salary range for this position is: $77,120 - $147,390.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.