Concierge Security Engineer 2

Newcastle, UK

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. 

Our mission is simple: End Cyber Risk. We’re looking for a Cybersecurity Consultant 2 / Concierge Security Engineer 2 in Newcastle to be part of making this happen.  

Your Responsibilities:

• Collaborate closely with senior cybersecurity engineers and contribute to real-world client projects.

• You are the customer's point of contact for inquiries regarding security incidents reported by our Security Operations Center (SOC) and, together with the team, you analyze structural weaknesses of the customer

• Help create technical reports and documentation to support customer environments.

• Troubleshoot security and technical issues with guidance from your team.

• Share basic security best practices with non-technical contacts.

• Build professional, trust-based relationships with customers.

• Analyze logs and events to identify patterns or potential threats.

• Continuously develop your skills through mentoring and hands-on experience.

Your Profile:

Experience:

• 2–3 years of experience in cybersecurity or related IT fields.

• Familiarity with network security, cloud infrastructure, SaaS tools, and identity management.

• Exposure to risk and vulnerability management.

• Strong communication skills in both English – verbal and written.

• Analytical mindset and structured problem-solving approach.

• Comfortable working in a team and eager to grow professionally.

Technical Skills in at least 4 of these areas:

• Networking Basics: Understanding of TCP/IP, subnetting, and common network protocols.

• Operating Systems: Basic knowledge of hardening Windows, Linux, and Unix environments.

• Security Tools: Familiarity with firewalls, antivirus, and IDS/IPS systems.

• Scripting: Basic understanding of Python, Bash, or PowerShell.

• Vulnerability Assessment: Experience using tools like Nmap, Nessus, or OpenVAS.

• Incident Response: Foundational knowledge in managing and responding to security incidents.

• Security Frameworks: Awareness of common frameworks such as MITRE ATT&CK and NIST.

Consultancy Skills:

• Strong ability to explain technical topics clearly to non-technical stakeholders.

• Analytical and solution-oriented when approaching security challenges.

• Professional client interaction and relationship-building.

• Comfortable documenting policies, procedures, and incident reports.

• Enjoys teamwork and thrives in collaborative environments.

• Highly motivated to learn and grow in a fast-paced company.

• Curious about evolving cybersecurity trends and committed to staying ahead.

Our offer:

All wolves receive compelling compensation and benefits packages, including:  

• Equity for all employees 

• 28 days annual leave, 8 bank holidays and paid volunteering days off 

• Pension plan employer match 

• Training and career development programs 

• Robust Employee Assistance Program (EAP) with mental health service 

• Comprehensive private benefits plan including medical insurance, virtual GP, optical and dental cashback, life insurance (4x basic salary) and group income protection. 

• Fertility support and paid parental leave 

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.   

We also believe and practice corporate responsibility At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. 

Our Values  

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.  

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible.

Have we sparked your interest? Then send us your CV and your references.

Please be aware that you need to be eligible to work in the UK. Visa sponsorships are not provided.

Security Requirements  

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). 

• Background checks are required for this position.  

• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”).  Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.