Customs Expert

Maersk is a global leader in integrated logistics and has been industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Key Responsibilities

1. Customs Clearance & Broker Coordination

• Coordinate Finished Product import customs clearance and act as the main SPOC for customs brokers and consultants
• Evaluate legislative and financial requests shared by customs brokers, take the necessary actions, and request any missing documents.
• Manage missing/excess/damaged goods, return, scrap, and re-export (return to origin) processes, including consulate stamp requests in the origin country where required.
• Manage the annual customs Letter of Attorney renewal process.

2. HTS / GTIP Classification & Customs Documentation

• Manage HTS classification for new products via internal classification tools
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• Ensure correct application of legislation by verifying HTS/GTIP codes, duty and tax rates, and costs of products imported under different line items.
• Prepare Customs/Unit Price Letters when invoice details are insufficient, and ensure Bundle Pack items are declared separately with a categorical price breakdown.
• Maintain customs master data (HTS/GTIP, BTI, duty rates, product lists).

3. Compliance, TAREKS & Regulatory Processes

• Follow the TAREKS inspection process with customs brokers, obtain required documents before product arrival, and keep TAREKS system records up to date.
• Manage medical device registration and import process with the Ministry of Health, third parties, and customs brokers.
• Track customs penalties and broker feedback, and report outcomes to relevant stakeholders.
• Monitor changes in Turkish customs legislation, duties, and taxes, and communicate them internally.

4. Audit, Spot Checks & Reporting

• Control customs declarations, attachments, A.TR certificates, and data accuracy.
• Perform quarterly spot checks on 10 customs declarations.
• Prepare regular customs reports ( TÜİK, KDV/ÖTV, duty allocation, penalties, scorecards, broker fees , periodic compliance and performance reports) undefined

5. Stakeholder Management

• Act as the key customs contact for Import Operations, I-Trade, Customs Compliance, Finance/Tax teams, customs brokers, consultants, and customs authorities.Ensure timely communication, escalation, and resolution of customs-related issues.

Key Deliverables / KPIs

• On-time customs clearance performance
• Right the First Time (RTFT) performance
• Customs declaration accuracy
• Timely resolution of customs issues
• Accuracy of HTS/GTIP classification and customs master data
• Timely completion of regulatory and TAREKS requirements
• Customs broker performance
• On-time and accurate customs reporting
• Compliance with Turkish customs requirements
• Effective management of customs penalties and exceptions

We are looking for

• Around 5 years of proven experience in customs operations and import processes, preferably within the logistics or supply chain industry.
• Strong knowledge and experience with customs legislations, import declarations, and regulatory compliance.
• Solid understanding of customs duties, taxes, pricing, and operational performance metrics.
• A data-driven and analytical mindset with the ability to translate insights into operational actions.
• Strong customer focus and a growth-oriented mindset.
• Proficiency in stakeholder management and collaboration skills across internal functions and external brokers/authorities.
• Capability to influence and communicate effectively in a matrix organisation.
• Confident in working in a fast-moving and commercially demanding environment.
• Advanced in MS Office programs.
• Proficiency in English.
• Holding a valid Turkish Customs Broker Assistant License (B-License) is preferred.

What we offer

At Maersk, you’ll be part of a global team motivated by bringing the world closer. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service!  

The personal data provided to our company within the scope of job applications will be processed by Maersk Lojistik Hizmetleri Anonim Şirketi (“Maersk Lojistik”) for the purpose of conducting the application process for candidates. As part of the A.P. Moller-Maersk A/S (APMM) group, we use a global web-based application with servers located abroad to collect and evaluate job applications by our international recruitment teams. To ensure the protection of your personal data in the context of cross-border transfers, we implement the Standard Contractual Clauses issued by the Turkish Personal Data Protection Board and submit the required filings to the Authority. For detailed information regarding our data processing activities, as well as your rights and the relevant privacy notice, you may refer to our Global Data Privacy Statement for Recruiting at https://www.maersk.com/careers/recruitment-process/privacy-statement. Under Article 11 of the Law, you can submit your requests regarding your rights to us via kvkk@maersk.com. For the protection of your personal data, we kindly request that you do not include any special categories of personal data or any personal data unrelated to the evaluation of your job application.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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