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The opportunity

We are looking for a Customer Support Specialist to join our Marketing and Sales team for Transformers in Sweden!

You will be a part of our team based in Västerås and take on responsibility to provide both internal and external customer support. In this position you have great opportunities to create a broad network internally and on an international level. When you feel comfortable in the role you get the opportunity to manage more complex projects and tasks on your own. In other words, your ambition is the foundation for your development opportunities!

We are interested to learn more about you and what you can contribute with so don’t hesitate to apply even though you don’t meet all requirements. A team with great cooperation and with diverse backgrounds is waiting for you to join!

How you’ll make an impact

• As a Customer Support Specialist, you will be a part of the Order and Project support team, acting key contact towards our customers
• Your responsibility will be to coordinate customer orders/projects including shipping, delivery, invoicing and settling of payments
• Collaborate close cross functionally with other departments such as sales, after sales, finance, planning, production
• Ensure a positive customer experience throughout the entire process
• You will be contributing in our strive for continuous improvement of our processes.
• You will work in an international context with supplying factories around Europe with opportunities to interact with different countries and cultures

Your background

• Previous experience from similar roles and industry is advantageous.
• Knowledge in SAP is a strong advantage
• You identify yourself as being customer- and solution oriented and enjoy giving service and support to exceed expectations
• You are driven, well organized and know how to prioritize your daily work
• You have great communication skills and are service minded
• You have a technical interest and an interest for the commercial aspects of doing business
• University degree is preferred
• Fluency in Swedish and English is required, both written and spoken to be able to interact with various stakeholders

More about us
We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual – fuelling engagement, performance, and growth.

By prioritizing well‑being, we build a workplace where personal and organizational success grow together.

Our benefits offering for our roles generally includes:

• Collective agreement, occupational pension & possibility of salary exchange to pension (for ITP1 and ITP2) ​
• Group life insurance and additional insurances. ​
• Flex-time and shortening of working hours in time bank ​
• Hybrid work & allowances for setting up a workplace at home (in agreement with line manager) ​
• Health care and wellness allowance ​
• Health insurance incl. dental, spectacles & contact lenses allowance (employee pay 140 sek/month via salary deduction) ​
• Psychological support program ​
• Supplementary compensation for parental leave ​
• Various trainings and education supporting employee development  ​
• Internal career possibilities both within Sweden and globally ​
• Employee Benefit Portal with thousands of discounts and perks

The benefits listed above are an excerpt only and may vary depending on job grade, location and contract type. Eligibility is subject to local regulations. ​

We are interested to learn more about you and what you can contribute with. Embrace Diversity and Innovation and join our team at Hitachi Energy! Applications will be reviewed on an ongoing basis and might result with the advertisement being unposted with short notice, so don’t delay – apply today!

Are you ready to join Hitachi Energy for a career with no limits? We are ready for you!

Union representatives: Unionen: Karin Ulvemark, +46 107-38 51 42, Sveriges Ingenjörer, Jan Skogeby, +4610 7381642.  All other questions can be directed to Talent Acquisition Partner Christian Falevik, [email protected].

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Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.