Jobs Companies Intale Customer Support Expert (Junior/Early Experience)

À propos de ce poste Customer Support Expert (Junior/Early Experience) chez Intale

Intale · Athens, Attica, Greece

We are disrupting the retail market

Intale is a dynamic company that modernises the retail industry. Our mission is to digitize and connect retailers and help them succeed in the 21 century.

How we do it

We develop Intale Point, the most modern retail software helping small businesses, chains and franchises increase profit margins and operate optimally.

We process 100M transactions annually that translates to 800M euros pass-through revenue, which makes our solution the most popular cloud retail platform in Greece.

How we support our users

Our users are your next door retail stores. Most stores work long hours and serve hundreds of customers daily.

We understand the needs of our market very well and the urgency to serve the customer rapidly and accurately, hence we strive to provide excellent support with very demanding KPIs.

The Role

As a Customer Support Expert, you will be part of our Helpdesk/Call Centre department, assisting our users troubleshoot and answer questions.

Key responsibilities of this role include:

Keeping our users happy is your ultimate KPI, and here are some ways to get there:

  • Answer calls promptly, professionally and effectively
  • Accurately register tickets in our ticketing system (currently Jira Service Management)
  • Call users for preventive maintenance and improvements
  • Identify issues that require escalation to development team
  • Facilitate the continuous updating of our knowledge base
  • Report recurring issues and patterns to Support Manager for permanent resolution

Requirements

Key requirements

  • Be customer centric and communicate efficiently
  • Technical background (IEK or other tech degree)
  • Troubleshooting and problem solving mentality
  • Teamwork mentality
  • Good knowledge of English language
  • Native Greek language
  • Ability to work under pressure
  • You work will involve daytime shifts and occasionally on-call
  • Customer service experience is a plus

Also would be nice to have:

  • Network (routing, VLAN, VPN etc)
  • SQL knowledge
  • Basic Linux knowledge
  • Previous experience on CRM/ERP systems

Benefits

Our people mean the world to us and we only recruit the best. We offer great benefits and opportunities for personal and business development.

  • Competitive salary
  • Exciting technology and clients
  • An entrepreneurial and creative work environment
  • Central location at Monastiraki and also remote work (depending on departmental planning)

And one more thing: we don’t hire you because you are just the best skilled, we hire you because we think you are a perfect match to our team and our mission.

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À propos de Intale

We are disrupting the convenience retail market

Intale is a young dynamic company that transforms the huge convenience retail market. Our mission is to digitise and connect the independent convenience retailers and help them succeed in the 21 century.

How we do it

To accomplish our mission, we develop Intale Point, our modern cloud-based Point of Sale (PoS) software that is specifically designed to facilitate all operations and tackle the challenges of independent convenience stores.

However, the purpose we serve is wider: we make independent stores more profitable by helping them to improve their business, giving them access to new income streams by providing data insights, new product and promotions and ability to communicate with their peers through Intale Family. We also help key stakeholders across the value chain e.g. Brand owners, Wholesalers to better understand store and consumers’ behavior within this trade channel. The latter two are reflected by our services Intale Analytics and Intale Promos.

Who we are

Intale has offices in Athens and Berlin. Athens is where Intale was founded and where we currently have over 1100+ active Intale Point users. Berlin is our newest office location that serves our expansion in the German market. Intale is also present in Cyprus and we plan to expand to Poland and Romania in 2019.

Our international team of 40+ consists of a perfect mix of talented individuals and experienced managers.

We believe in people

We aim to provide the best possible services to our clients and that's why we expect self-motivated people who underpromise and overdeliver.

And one more thing: we don’t hire you because you are just the best skilled, we hire you because we think you are a perfect match to our team and our mission.

(German Version below)


Wir revolutionieren die Arbeitsweise im Convenience Retail

Intale ist ein dynamisches, junges Unternehmen, das die gesamte Convenience Retail Branche (Mini-Markt, Kiosk, Späti, Trinkhalle, Büdchen, etc.) verändert. Unsere Mission ist es, selbstständig arbeitenden Einzelhändlern zum Erfolg zu verhelfen, indem wir ihre Arbeitsweise digitalisieren, sie miteinander verbinden und sie so dabei unterstützen, im 21. Jahrhundert konkurrenzfähig und erfolgreich zu sein.

Wie wir arbeiten

Um unsere Mission zu erfüllen haben wir Intale Point entwickelt. Diese Cloud-basierte PoS-Software wurde speziell für die Bedürfnisse des Convenience Retails entwickelt und erleichtert alle operativen Herausforderungen unabhängiger Lebensmitteleinzelhändler.

Aber unser Engagement geht weiter: Wir machen den Einzelhändler profitabler, indem wir für ihn neue Einkommensquellen erschliessen. Wir verbessern die Geschäftsstrukturen und ermöglichen Kunden Einblick und Zugriff auf statistischen Daten, neue Produkte, Werbeaktionen, und die Möglichkeit, sich mittels Intale Family mit anderen Ladenbesitzern auszutauschen. Des Weiteren helfen wir Hauptakteuren der Branche, wie z.B. Markenartikelherstellern oder Großhändlern, das Verkaufsverhalten der Kunden in diesem Absatzkanal und auch den Absatzkanal an sich besser zu verstehen. Dabei helfen unsere Programme Intale Analytics und Intale Promos.

Wer wir Sind

Intale’s Büros finden sich in Athen und Berlin. In Athen haben wir begonnen und haben heute über 1100 aktive Intale Point User. Berlin ist unsere neueste Location. Von hier steuern wir unsere Expansion auf dem Deutschen Markt. Intale ist außerdem in Zypern vertreten und wird ab 2019 auch in Polen und Rumänien präsent sein.

Unser Internationales Team von 40+ ist der perfekte Mix aus talentierten Einzelpersonen und erfahrenen Managern.

Wir glauben an Menschen.

Wir möchten unseren Kunden den bestmöglichen Service anbieten. Deshalb erwarten wir selbstmotivierte Leute die sich selbst das Motto setzen: underpromise and overdeliver!

Und noch was: Wir stellen dich nicht ein, weil wir denken, dass du die besten Skills hast, sondern weil du am besten zu unserem Team und unserer Mission passt.

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