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À propos de ce poste Customer Success Representative chez Welocalize

Welocalize · Sur site · Jinan, China

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Job Responsibilities:

The CSR team assists the business development team through various strategic CRM, market research, lead generation, and account management functions.

The following is a non-exhaustive list of responsibilities and areas of ownership of;

  • Responsible for prospecting, qualifying and generating new sales leads to support the Sales Team through various channels
  • Actively support our global business development
  • Provides key marketing research and identified new business development opportunities
  • Manage data for new and prospective clients in Salesforce.com (CRM)
  • Developed & manage client engagement strategies
  • Assist implementing strategic approaches towards new key accounts/clients
  • Creating monthly reports on all sales created through CSR's efforts

What this looks like:

  • Identify key buyers through multiple lead gen channels (LinkedIn, Salesforce, Google) based off the requirements provided by the regional sales managers
  • Effectively manage large amounts of incoming calls
  • Identify and assess customer’s requirements and facilitate appropriately
  • Build sustainable relationships with clients and the BDM
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team targets and call handling quotas
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Respond to all client queries
  • Review or make changes to customer accounts
  • Record details of customer contacts and actions taken
  • Review and select standard responses for answers or solutions
  • Escalate queries or quotes when needed
  • Identify new prospects within current clients
  • Clean/Update up old data within the CRM

Additional Job Details:

REQUIREMENTS

  • 2-4 years of sales and/or account management experience
  • Bachelor’s Degree required

KEY COMPETENCIES REQUIRED FOR THIS ROLE

  • Microsoft Office
  • Salesforce experience
  • Results oriented
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À propos de Welocalize

Welocalize is a leading technology-enabled provider of translation, localization, and AI-driven content solutions, helping businesses communicate, innovate, and grow globally . Specializing in complex and regulated industries, Welocalize delivers precise, scalable multilingual content through a powerful combination of advanced AI technologies and expert human talent . At the core is Welocalize’s AI-enabled OPAL platform, which transforms translation workflows by integrating machine translation (MT) and large language models (LLMs) to provide fast, accurate, and culturally relevant content in over 300 languages. With a commitment to excellence , Welocalize holds 7 ISO certifications. Welocali

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