Job Description:

The Customer Success Manager is a designated advocate within HPE for post-sales account support coordination.  The CSM works closely with the customer and multiple organizations within HPE to ensure effective implementation of HPE Customer Support, expediting resolution for critical customer issues, and effectively managing both technical and non-technical customer escalations. 

What You’ll Do:

As a member of the Customer Success Internship program, you may:

• Assist Customer Success Managers (CSMs) in preparing for and documenting quarterly business reviews, including performance metrics, trends, and progress updates.
• Develop an understanding of the customer's business objectives and how HPE products and solutions are deployed within their environment.
• Support customer relationship management activities by tracking action items, following up on requests, and ensuring timely communication.
• Collaborate with internal teams to help drive issue resolution and facilitate coordination between customers and HPE support organizations.
• Analyze customer case trends and operational data to help identify recurring issues, risks, and opportunities for improvement.
• Gain exposure to customer success best practices, technical support processes, and strategic account management activities.

What You’ll Need:

• Currently pursuing a Bachelor’s or Master’s degree in Business, Operations Management, Engineering or a related field.
• Strong analytical, communication, and problem-solving skills.
• Excellent interpersonal skills and ability to work collaboratively in a team environment.
• Basic understanding of Customer Success principles and customer relationship management.
• Interest in networking technologies, including routing, switching, and wireless concepts.
• Passion for delivering exceptional customer experience and driving customer success.
• Self-motivated, organized, and eager to learn in a fast-paced environment.

What You'll Gain

• Gain hands-on experience working with customers and Customer Success professionals.
• Learn how leading technology solutions help businesses achieve their goals.
• Build valuable communication, problem-solving, and relationship-management skills.
• Collaborate with teams across Support, Engineering, Sales, and Services.
• Receive mentorship and career development guidance from industry professionals.

This internship is a great opportunity to explore a career in Customer Success while developing skills that will help you succeed in the technology industry.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.