Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition:

This role provides customer service and contract administration support for Caterpillar Financial customers. Acting as a key point of contact, the position supports customers with financial products and services, contract maintenance and modifications, payment processing, collections activities, and digital financing platforms. The role also ensures accurate data management across business systems while maintaining compliance with company policies and procedures.

What You Will Do:

• Provides administrative support for the Customer Services Representatives. Administrative support includes, preparing invoices and other miscellaneous forms and letters.

• Answering inbound customer service inquiries. Providing analysis or troubleshooting and redirecting them when appropriate.

• Identifying issues and determining appropriate course of action for effective resolution.

• Understanding of products and services offered, providing appropriate solutions to customer queries.

What You Will Have:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Top Candidates Will Also Have:

• Approximately 2+ years of experience in a customer-facing role is preferred, ideally within customer service, contract administration, financial services, collections, accounts receivable, banking, leasing, or a similar environment; however, strong candidates with transferable skills, customer focus, and a willingness to learn will also be considered.

• Strong customer focus with the ability to build positive relationships and deliver excellent service.

• Proven problem-solving skills, ability to work independently, and a proactive approach to handling customer inquiries.

• High attention to detail and accuracy when preparing customer documentation, processing transactions, and maintaining records.

• Experience working in an international and multicultural environment.

• Bachelor's degree or equivalent professional experience desired.

Languages:

• Fluent Spanish required.

• Intermediate English, with the ability to speak, write, and understand business communications.

Additional Information:

• This is an office-based position and requires daily presence at our Pozuelo de Alarcón (Madrid) office.

• This is a permanent, full-time position.

• A valid work permit for Spain or EU/EFTA citizenship is required.

• Please note that relocation assistance and payroll transfers are not available for this role.

• Compensation: Minimum annual base salary of €27,494 plus a 7% target annual bonus.

Base Minimum Pay:

Please note that salary is only one component of the total compensation and benefit package available at Caterpillar.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply.

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