Customer Service Representative (Swedish - Speaking) On Site - TR02

Experience the power of a game-changing career 

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.  

If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (onsite), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more. 

Career growth and personal development 

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed

What you will do in this role 

As a Customer Service Representative on our team, you will: 

• Respond appropriately to customers’ requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained   

• Escalate potential service issues  

• To follow all the processes and procedures of the project   

• Provide cover for other Agents in their absence, either within the same team or across teams 

• Liaise with Supervisors/ Mentors on specific projects where requested 

• To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner 

• To attend regular Team Meetings 

• To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction 

Your qualifications:  

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.   

Concentrix is a great match if you: 

- Are proficient or bilingual in Swedish with an advanced level of English

- Have previous experience in a similar position and industry 

- Have basic sales skills, upselling and cross-selling 

- Are in good disposition to work in a customer service environment 

- Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office 

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role. 

Personal abilities  

• Very good communication, listening skills 

• Customer care skills – ability to listen to and understand the customers’ needs  

• Ability to work in a team 

• Resistant to stress  

• Logical approach to problem solving  

• Ability to work on own initiative  

• Ability to adapt to different situations and needs  

What’s in it for you 

- Full time, 39 hours/week contract: Monday-Friday 09:00 - 18:00 

- Salary 20.000 euros gross/year + up to 1.500 euros gross/year in bonus 

- Central location in Barcelona

- Full paid training on the company and the project you'll be working on 

- Career development programs and specialized courses 

Experience the best version of you! 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”  

Concentrix is an equal opportunity employer  

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. 

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