À propos de ce poste Customer Service Representative I - Dutch speaking chez XPEL
Job Summary:
We are seeking an energetic Customer Service representative (level I). The right person enjoys a fast-paced environment, is a proactive problem solver, and strives to be an integral part of the team and the success of the company.The duties are a wide variety of administrative work and taking calls.
Take inbound and outbound calls
Process the incoming orders before 3PM (Incl. web orders)
Create invoices
Participate in CSR-teams meetings
Ensure excellent service
Escalate issues/complaints to the correct person/department if they cannot resolve it themselves
Provide technical (product) support
Keep the product & DAP knowledge updated by participating webinars/training
Stay sharp on any leads or possible up-sell + cross sell possibilities
Assign leads to the territory manager
Proactive in finding improvements
Translation of message templates (if in possession of any extra language skill)
Achieve set KPI’s
Process any other requests incoming via Teams or Email
Supporting referral program(s)
Basic Qualifications
Associate degree equivalent required
1> year experience in a Customer Service department; or something similar
Ability to communicate professionally and effectively, both verbally and in writing
Results-driven with the ability to make sound decisions and exercise good judgment
Proficiency in Microsoft Office required; experience with customer service or ticketing systems preferred
Excellent organization, communication, interpersonal, analytical and problem-solving skills
Strong attention to detail and organizational skills.
Ability to report to work in a timely manner in accordance with the assigned work schedule
Make appropriate judgments, keeping customer service and time sensitivity a priority
Speaking English and Dutch is a requirement
Professional appearance and attitude.
What do we offer
An opportunity to support and drive the growth of XPEL in Europe and UK
Be part of a team of 180+ motivated employees in Europe
An individual onboarding plan
A performance based quarterly bonus scheme
Company laptop
Hybrid workplace
A fast-paced environment in the automotive industry
Monthly free lunch
Compensation
32.500 - 37.500 Euro Annual
This position is eligible for a quarterly bonus, based on KPI's.
XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
