Job Description:

Operating since 1987, Johnson Brothers of Indiana is one of the state’s largest distributors. The company began its operation in Michigan City and Fort Wayne as Indiana Wholesale Wine & Liquor. Today, our more than 200 team members provide our portfolio of world-class wines and spirits to retail stores, iconic restaurants, and world-class hotels throughout the Hoosier state.

Serves customers and Sales Managers by providing product and service information; resolving product and service problems.

Job Duties:

• Ensuring customer satisfaction by answering calls and responding to customer inquiries or requests in a timely manner.

• Assisting customers with questions regarding order status, pricing, and shipping issues.

• Accurate data entry of customer orders.

• Working with sales representatives and managers for pricing overrides, special products, and problem resolution with customer accounts.

• Answering telephone and utilizing the switchboard to transfer calls as needed.

• Assist the team as needed and be able to backup other jobs during vacations and illness.

Job Requirements:

• 2 year Business related degree (preferred).

• Excellent written and verbal communication skills with professional telephone etiquette

• Resolution driven and customer service oriented

• Ability to multi-task and meet deadlines in a fast paced, high volume environment.

• Detail oriented with strong organization skills.

• Solid computer skills including: MS Office (Excel, Word and Outlook), AS400 experience is helpful

• Perform wide variety of administrative duties as assigned

• Local candidates preferred (no relocation package available)

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