Job Description

Job Title

Customer Service Representative 1

Job Summary

The Customer Service Representative 1 provides accurate, timely, and professional transactional support to customers by executing standard order management, quoting, invoicing, and customer communication activities. Customer Service 1 candidates will be successful through mentoring and leadership within the department, and by having a basic understanding of internal systems, entry-level responsibilities, soft skills, and sales lead identification. This role focuses on independently adhering to established procedures, quality standards, and customer operations expectations.

Essential Duties and Responsibilities

Key Responsibilities:

-  Order Entry — Accurately process standard customer orders using established order management systems, and standard work.

- Account Creation — Set up and maintain accurate customer account information.

-Entered Status Management — Monitor and advance orders through the workflow.

-Order Status Updates — Provide timely order and shipping information to customers and teams utilizing the internal tracking systems.

-Invoice Reprints — Fulfill customer requests for invoice copies.

- Phone Support — Handle inbound calls, resolve issues, and document interactions.

- Hot Order Requests — Submit and track urgent or escalated orders per VOC.

- Lead Submittals — Assist with leads and opportunistic sales support activities within defined scope.

-Other duties as assigned.

Qualifications

Required:

- Ability to independently complete defined entry-level customer service tasks with accuracy and consistency

- Strong attention to detail and adherence to documented procedures

- Basic proficiency with order management, quoting, and customer communication systems

- Demonstrated computer proficiency required.

- Ability to adapt to a fast-paced contact center environment, with strong emphasis on multi-tasking while actively listening to customers.

- Utilizes resources and display strong ownership skills.

- Uses courteous & effective verbal and written communication skills.

- High School diploma required.  Associate’s or Bachelor’s degree preferred.

Preferred but optional:

- Prior experience in a customer service, order management, and or transactional support environment.

- Familiarity with CRM or ERP systems.

- Experience with Microsoft office, Salesforce and Oracle preferred but not required.

Physical Demands / Work Environment

- Duties are primarily performed in an office or remote work environment

- May require prolonged periods of sitting and use of standard office equipment

Equal Employment Opportunity

Hach is an equal opportunity employer and is committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic.

Disclaimer

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

US ONLY: 

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. 

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.
 

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.